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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to translate your site into Russian using WPML and have selected all 11 pages for automatic translation. Despite having 22128 credits assigned in the WPML dashboard, the translation management screen warns of insufficient credits, displaying 'Out of Credits for Automatic Translation.' Each untranslated page shows a tooltip indicating an issue with automatic translation that needs attention.
Solution:
We have identified a known issue where WPML might display a lower amount of credits than what you actually have. This issue will be resolved in the upcoming WPML version 4.8. We recommend updating your WPML to version 4.8 once it is released to correctly reflect the number of credits you have. In the meantime, please check if there are any updates available for your current version or if there are other known issues that might be affecting your site's translation process. You can check for known issues here: https://wpml.org/known-issues/.

If this solution does not apply to your case, or if it seems outdated, we highly recommend opening a new support ticket. Please ensure you have installed the latest versions of themes and plugins and verify the version of the permanent fix. For further assistance, you can contact us directly through our support forum here: WPML Support Forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 1 replies, has 0 voices.

Last updated by Michael 2 weeks ago.

Assisted by: Itamar.

Author Posts
July 13, 2025 at 3:55 pm

Michael

Background of the issue:
I am trying to translate my site into Russian using WPML. I selected all 11 pages for automatic translation. I have assigned 22128 credits in the WPML dashboard, which should be enough for the translations. The issue can be seen at: hidden link

Symptoms:
The translation management screen shows a warning: 'Out of Credits for Automatic Translation. You have 10128 prepaid translation credits in your wpml.org account. Assign these credits to your site to start using automatic translation.' Each untranslated page shows a message icon with the tooltip: 'There is an issue with automatic translation that needs your attention / Fix to continue translating automatically.' Clicking the 'Fix to Translate' button results in a flash screen and the same warnings. Translation status shows '9 automatic translations are in progress.'

Questions:
Is my next option to delete WPML Multilingual CMS and reinstall the plugin?

July 13, 2025 at 4:21 pm
August 7, 2025 at 12:43 pm #17302616

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi,

I'm sorry for the late reply here. For some reason, this ticket slipped the attention of our second-tier supporter.

We can see that since we last communicated here, you continued to translate your site without problems. Your last translation was on July 29, 2025. You currently have 10176 assigned to your site.

Our second-tier supporter checked this issue and explained that there is a known problem where, in a case like yours, WPML shows a lower amount of credits than what you have in reality. I also confirmed this during our chat. This known problem will be fixed in WPML version 4.8, which will be officially released soon. When released, and you update WPML to this version, you would see the correct number of credits you have.

Please let me know if you have any further questions.

Regards,
Itamar.

August 10, 2025 at 10:13 am #17307416

Michael

Hi Itamar, yes I managed to resolve it thanks.