Thank you for contacting WPML Support, I will gladly help you.
I would need temporary access to your website to investigate this issue and understand it better.
Please fully back up your site (files and database) and confirm it in your next reply.
* Note: I might need to enable/disable plugins, switch themes, and access your website database.
I would need to access your site's WP-admin.
Your next reply is set to private so you can provide the username and password details.