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Supporter timezone: Asia/Dhaka (GMT+06:00)

This topic contains 6 replies, has 2 voices.

Last updated by Prosenjit Barman 1 year ago.

Assisted by: Prosenjit Barman.

Author Posts
May 14, 2024 at 4:29 am #15623175

bahaaA-2

Product Variation and Product Catalogue | Taxonomy

May 14, 2024 at 10:48 am #15624819

Prosenjit Barman
WPML Supporter since 03/2023

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hello There,
Thank you for reaching out to us.

To better understand and address the issue you've mentioned could you please provide us with more detailed information? Specifically, we would like to know more about the specific problem you're encountering with product variations and the product catalog.

If possible, please provide specific steps or actions you take that lead to the issue and any screenshots or examples that illustrate the issue. This visual information can be very helpful in diagnosing the problem.

The more information you can share, the better equipped we will be to address your concerns. Your detailed response will help us quickly identify the root cause and provide you with an effective solution.

Thank you for your cooperation. We look forward to resolving this issue for you.

Best regards,
Prosenjit

May 23, 2024 at 9:20 am #15661714

bahaaA-2

Hi there,

Thanks for reaching out.

The main issue is that when we create a product in English and then convert it to German, the Product Catalogue fields do not get translated, although all other data gets translated.

Could you please assist me in resolving this issue?

Thanks & Re.

May 25, 2024 at 5:57 am #15669641

Prosenjit Barman
WPML Supporter since 03/2023

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hello There,
I hope you're doing well.

Thank you for the clarification. When you mentioned 'Product Catalogue', did you mean "Product Categories"? It is possible that the Catalogue that you're referring to might be set to "Not translatable," which would explain why they don't appear translated. Could you please go to "WPML > Settings," check the Post Type Translation and Taxonomy Translation settings, and ensure that the "Catalogue" you're referring to is set to 'Translatable'?

It would be better if you could share a link to the product where you're having the issue along with some screenshots that clearly show the issue. Please also share the WPML Debug Information of your site so that I can get a better overview of your site and system.

- Here's how you can get the Debug Info: https://wpml.org/faq/provide-debug-information-faster-support/

Copy the info and paste it into the debug information box right below your reply box.

Looking forward to your response and I'm always here yo help.

Best regards,
Prosenjit

May 28, 2024 at 9:40 am #15677346

bahaaA-2

Hi there,

I hope you are doing well.

Thank you for your response.

You can access the product here: Lamar Caviar - hidden link

After translating the product into German, I noticed that the Product Catalog Feed Options are not translated and appear blank.

English: hidden link
German: hidden link

We have to manually add all the details repeatedly for each product. Could you please help us automate this process? Your assistance would be greatly appreciated.

Best regards.

May 28, 2024 at 9:43 am #15677369

bahaaA-2

Features are from Product Catalog Feed Pro by PixelYourSite plugin

May 29, 2024 at 4:46 am #15681650

Prosenjit Barman
WPML Supporter since 03/2023

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hello There,
Thank you for the clarification.

It seems that the translation preference for the field where you're entering the feed data is not configured correctly, which is why the data is not showing in the translation. To help identify the field names and determine if the translation settings can be adjusted, I installed the free version of the plugin in my development environment. Please try the following steps and see if they help resolve the issue:

- Please go to WPML > Settings and scroll to the 'Custom Field Translation' section.
- Click on the 'Show system fields' link.
- Once the page refreshes, in the search box within the 'Custom field translation' section, enter wpfoof
- The fields from 'Product Catalog Feed' plugin will appear in the list. Set the translation preference for all the fields to Copy and save the changes.
- Once done, open the default product and make a small change in the title.
- Save the changes and update the translation.

The steps above should help in copying the data from the default version to translation.

I would also like to inform you that the plugin you're using is currently not listed in WPML's compatible plugin directory. If you're still experiencing issues after following the steps above, it is advisable to reach out to the plugin's support team and inquire about the process of copying field data to translations. You can also request that they join WPML's Go-Global Program to make their plugin compatible with WPML. For more details about the program, feel free to check and share this link: https://wpml.org/documentation/support/go-global-program/

Feel free to let me know if there is anything else you need help with. I will be happy to assist.

Best regards,
Prosenjit

The topic ‘[Closed] Product Variation and Product Catalogue | Taxonomy’ is closed to new replies.