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[Waiting for user confirmation] recover my credits

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This topic contains 3 replies, has 0 voices.

Last updated by Bobby 3 days, 19 hours ago.

Assisted by: Bobby.

Author Posts
March 25, 2026 at 1:39 pm #17926510

fabioT-25

Now my website are correctly linked to my account in WPML
But de-registering and reregistering website I have lost 60000 points... of the 86000 points I have.
How can I recover it ?
March 26, 2026 at 11:22 pm #17930733

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi there,

To remove credits from your website:

Log into your WPML account.
Go to the Register WPML on your sites tab.
Locate your site and click the Delete icon on the right.
All credits assigned to this site will now be returned to your WPML account.

Then you can assign them from your wpml.org account to the new site key.

Let me know your results, please.
March 27, 2026 at 9:40 am #17931336

fabioT-25

I don't have access to old website to recover the credits.
I have had 86000 credits in my account.
Then I have needed to delete the account of the website to restore it on the new website.
All link of.. by I have lost approx 60000 credits
Because I have available only the credits on my account remains 26000.
And now I have assigned 20000 credits to new webiste to have it ok.
But I have lost all other credits.

Fabio.
March 27, 2026 at 6:36 pm #17933175

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi Fabio,

I was able to locate it.

Your current site organization has the following credits

Deposited credits: 20000
Used credits: 6624
Available credits: 13376

The one that is missing

Deposited credits: 67110
Used credits: 7110
Available credits: 60000 ----> the missing 60k credits.

I have now connected them together, you should see the following

Available credits: 73376