Refund request – License cancellation

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Tagged: Not WPML issue

This topic contains 9 replies, has 1 voice.

Last updated by Shekhar Bhandari 1 week, 6 days ago.

Assisted by: Shekhar Bhandari.

Author	Posts
March 2, 2026 at 10:45 am #17864145
pratikS	Hello WPML Support Team, I recently purchased the WPML license for a website that is currently under development. However, I have decided not to use WPML for this project anymore. Since the plugin has not been used on any live/production website, I would like to request a refund and cancellation of my license. Please let me know the next steps to process the refund. If you need any additional details such as order ID or account information, I will be happy to provide them. Thank you for your support.
March 2, 2026 at 1:15 pm #17864773
Otto	Hello, Since you’re still within the 30-day refund period, you can request a refund automatically here: [https://wpml.org/purchase/refunds/](https://wpml.org/purchase/refunds/) Before you do that, could you please let me know what made you change your mind about using WPML for your project? I also noticed you haven’t reached out to support yet—if you’re running into any issues, I’ll be happy to help. Also, please rest assured that if we try to resolve the problem and you still prefer a refund after the 30 days have passed, we will still issue it. Best regards, Otto
March 5, 2026 at 8:21 am #17873927
pratikS	Hi, Thank you for your response. At the moment, we have decided not to create a multilingual website for this project, so we no longer need WPML right now. Because of this change in our requirements, I would like to proceed with the refund request. I appreciate your willingness to help and the flexibility you mentioned regarding the refund policy. WPML is a great product, but at this stage, it doesn’t align with our current implementation plan. Thank you for your support.
March 6, 2026 at 12:54 am #17876390
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hi there, Thank you for the feedback, and in the future when you need a multilingual plugin we will be here to assist! Please feel free to fill out the refund request using the following link. https://wpml.org/purchase/refunds/
March 9, 2026 at 7:16 am #17880713
pratikS	Hi, Thanks for the response. Have you processed the refund? Kindly confirm.
March 9, 2026 at 7:48 am #17880810
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello, We’re unable to process refunds directly from support side. Please submit your refund request using the following page, and you’ll receive further updates via email: https://wpml.org/purchase/refunds/ Alternatively, you can contact our Accounts team directly through this form: https://wpml.org/home/contact-us/contact-form/ Thank you.
March 11, 2026 at 1:37 pm #17888961
pratikS	Hello, I can't see the form on the provided link(https://wpml.org/purchase/refunds/). I raised the ticket on March 2, 2026, at 10:45 am. So kindly refund.
March 11, 2026 at 1:38 pm #17888965
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Can you please contact our account team from here and mentioned about this ticket, they should be able to help you further on refund. https://wpml.org/home/contact-us/contact-form/
March 12, 2026 at 5:35 am #17890736
pratikS	Hello, I have contacted your account team using the provided link.
March 12, 2026 at 12:26 pm #17892307
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Thanks, they will follow up using email.