This thread is resolved. Here is a description of the problem and solution.
Problem: The client is experiencing issues with WPML on their site. Specifically, the translated values of custom fields are not showing in the default WordPress editor, despite being set to translate in the settings. Additionally, shortcodes registered in WPML > Settings > Custom XML Configuration are not automatically translated. Solution: For the issue with custom fields not displaying in the default WordPress editor, we recommend checking our documentation on enabling text translation for themes not compatible with WPML, which can be found here: https://wpml.org/documentation/support/enabling-text-translation-for-themes-not-compatible-with-wpml/. Regarding the shortcodes not being automatically translated, it's important to note that our technical support primarily covers default WPML functionalities and not custom code. If these solutions do not resolve the issues or if the documentation does not cover your specific case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins.
Background of the issue:
I'm having some issues with WPML on our site (hidden link).
I am trying to:
1. Custom Fields: The translated values of custom fields aren't showing in the default WordPress editor, even though they are set to translate in the settings. However, the translations for the custom fields do show up in the Advanced Translation Editor.
2. Shortcodes: I've registered shortcodes in WPML > Settings > Custom XML Configuration, but they are not automatically translated. Link to a page where the issue can be seen: hidden link
hidden link
Symptoms:
Custom Fields: The translated values of custom fields aren't showing in the default WordPress editor, even though they are set to translate in the settings. However, the translations for the custom fields do show up in the Advanced Translation Editor. Shortcodes: I've registered shortcodes in WPML > Settings > Custom XML Configuration, but they are not automatically translated.
Questions:
Why aren't the translated values of custom fields showing in the default WordPress editor?
Why are the shortcodes not automatically translated even after registering them in WPML > Settings > Custom XML Configuration?
Thank you for your response. Below is the detailed information regarding the shortcode issues we are experiencing (both are used in homepage: hidden link).
1. We are using the [best_products_grid] shortcode here in our homepage : hidden link.
2. We are also using the [case_studies_grid] shortcode, here: hidden link.
Here is the code for the [best_products_grid] shortcode:
Da wir im WPML-Support technische Probleme im Zusammenhang mit den Standardfunktionen von WPML betreuen, können wir leider keine benutzerdefinierten Codes implementieren. Als Alternativen habe ich zwei Optionen:
Unser Netzwerk von Auftragnehmern, die Ihnen gegen eine Gebühr bei der Implementierung Ihres benutzerdefinierten Codes helfen können: https://wpml.org/contractors/
Hi Lucas,
Thank you for your guidance. I have updated the shortcodes to ensure the text is fully translatable and secure. Here are the updated codes:
[case_studies_grid] shortcode:
After these changes, I'm still not seeing translated values for the shortcode. Please let me know if you need any more details or if there's anything else I can provide to help resolve this issue.
Besides that, and the other options I sent previously, there's nothing we can do in the Forums. Again, the technical support is aimed at default WPML functionalities and not for custom code.