[Resolved] Translated page is not showing content on it

Hey there,

Thank you for contacting our support.

Firstly, I can see that there are a few updates available for your WPML plugins.

Please go to the Plugins > Add and click on the commercial tab. In there, please hit the check again button and update the WPML plugins.

If it doesn't work, can you confirm that if your checkout page is using a specific template that it has been either translated or copied into the secondary language of the site?

Also, I can see you have a few plugins meant for the checkout page. It is possible that this is a conflict. Is it possible for you to test your site on minimal to see if it might be a conflict issue? Please note that this test would be better performed in a staging copy of your site to avoid interfering with the live site while you're doing the test.

In addition to that, I'd like your help enabling the debug mode, please add the following code in wp-config.php file of your site:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
  
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
  
// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
  
// Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
define( 'SCRIPT_DEBUG', true );

Please check following links to read more about debugging with WordPress.

https://codex.wordpress.org/Debugging_in_WordPress
https://codex.wordpress.org/Debugging_in_WordPress#Example_wp-config.php_for_Debugging

After adding the code above, please try to reproduce the issue again and check if you'll find a debug.log file inside the wp-content folder.

If you locate it there, please send us the last lines here in the ticket.

Thank you, please let me know.

Hey there,

I made a staging version of your site and started to work in there.

It is known that when using such plugins that enable the purchasing of products with complex options switching the language can cause a problem on the cart and checkout pages. For this, we added to WooCommerce Multilingual the option to Clear the cart contents when language or currency changes.

By default, the selected option is to synchronize cart content. But you can go to WooCommerce -> WooCommerce Multilingual -> Settings -> Switching languages when there are items in the cart and enable the 'Prompt for a confirmation and reset the cart' option. This option displays a dialog box that provides an option to proceed and reset the cart or to go back and keep the items in the cart.

I enabled this option in my staging copy and this fixed the issue even with all plugins enabled.

We are aware of the inconvenience that this may cause users. Therefore we also added a widget called Products before cart reset. The widget displays a list of products that were removed after switching language or currency.

Please read the guide on using this option at the following link.

https://wpml.org/documentation/related-projects/woocommerce-multilingual/clearing-cart-contents-when-language-or-currency-change/

Can you please test this setting on the live site as well to make sure it will work for you?

Thank you, please let us know.

Hey there,

I shared the URL in a private reply above, please check it.

With regard to that text available in the screenshot, let's say you wanted to customize the original text, where you'd go to change the English text?

That will help us understand how to translate it.

Thank you, please let us know.

Hey there,

I checked it and added the widget to the sidebar by going to Appearances -> Widgets. Then I dragged and dropped 'Products before cart reset' to the side bar.

Now when we switch languages having products to cart and they're removed, we can see a list of the removed products in the sidebar.

Please check the screenshots I'm sharing to demonstrate it.

With regard to the text, I believe that knowing the original location is going to be necessary to understand why it is not translated, please keep us posted.

Regarding the sidebar in the product category, it was due to the filter being missing in the Bulgarian language inside Yith Ajax Product Filter.

To fix it I performed the following steps:

- Go to Yith > Ajax Product Filter -> Filter Preset
- Edit 'Delivery Location' filter
- Click on 'Duplicate' in the translation section at the bottom

Please test it again.

One last note is that per our support policy we're allowed to handle a single issue per ticket. If there are other issues that are not caused by the main issue described in this ticket I kindly ask you to open a new support ticket for us to check it.

This will also help other users with similar problems find solutions when searching the forum as well as we avoid mixing lots of questions in one ticket.

Thank you for your understanding.

Thank you, please let us know.

Hello,

You can also translate it, it works as well.

In this case, what you need to do is to go to Yith > Ajax Product Filter and switch to Bulgarian in the admin top bar.

Then, once you already started translating it, you'll see the preset filters in there.

Edit each filter and make sure that they're properly set up, eg.: do they have the right taxonomy and some terms applied?

Once you do that, the filters will start showing up in the secondary language as well.

Duplicating filters worked without this need of adjustment because all settings were copied to the translation.

In the future, if you need to switch from translating the filters into duplicating them you can follow these steps(but only if you need to switch it):

- Go to WPML -> Translation Management
- Filter by the CPT 'Filter Preset'
- Select the filter and duplicate it

The same works the other way around, if you have duplicated filters and you want to start translating them now you can follow the same procedure but in the end you send it to translation rather than duplicating it.

I've made a test in the staging site, I changed the behavior to translated filters, edited it in Bulgarian and applied terms to 'Изберете Местоположение за доставка'. Now this filter is displaying on the front end.

Please give it a try and tell me the results.

Best regards,

Mateus