[Closed] View order to working correctly.

Thanks for your patience.

Here is the ticket. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

Thank you for getting back to me.

I've identified the issue on your website at hidden link .

However, I attempted to recreate the problem on our sandbox site located at hidden link , and everything appears to be functioning correctly.

I successfully translated the mentioned strings on hidden link and found that viewing the order details is also functioning as expected.

Could you please try replicating the issue on our sandbox site so that I can further investigate and address it for you?

Thanks for your reply.

We apologize for the inconvenience, but in order to proceed with troubleshooting, we kindly request a site snapshot. Alternatively, with your permission, we can create a snapshot on our own.

For this purpose, we typically recommend using the free plugin "Duplicator." If you are already familiar with how Duplicator works ( https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.

To assist you further, please follow these instructions:
Watch the Duplicator instructions video: hidden link

Refer to the instructions provided by WPML on how to provide supporters a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/

If the archive file exceeds 400MB in size, please utilize Duplicator's file filters to exclude the cache, wp-uploads directory, media, and archive files.

Once you have the archive file, please share the link with us. You can use services such as Google Drive, Dropbox, or similar platforms as the snapshot file will likely be large.

Please note that your next reply will be private, visible only to you and me. You can paste the link to the file there. Rest assured that once the issue is resolved, I will delete the local site.

Thanks for your patience.

I've downloaded a copy of the Website using the backup copy here hidden link and I will check and revert to you as quickly as possible.

Thanks for your patience.

Just letting you know that I would need more time to investigate this and I will come back to you as quickly as possible.

Thank you for your patience.

I apologize for the delayed response. Our 2nd Tier Support has provided feedback and is asking me to replicate the issue on our sandbox site. I will proceed with this task and keep you updated on the progress.