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Supporter timezone: Asia/Yerevan (GMT+04:00)
Tagged: Documentation request
This topic contains 10 replies, has 2 voices.
Last updated by Christopher Amirian 4 months, 3 weeks ago.
Assisted by: Christopher Amirian.
Author | Posts |
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July 13, 2024 at 1:49 pm #15947421 | |
michaelG-25 |
Background of the issue: Symptoms: Questions: |
July 13, 2024 at 1:52 pm #15947465 | |
Christopher Amirian Supporter
Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00) |
Hi there, Would you please go to WordPress Dashboard > WPML > String Translation and scroll down to see the Auto Register box and enable it? Then please go to the front end of the website and reload the form in the original language. Go back to string translation and this time search for the form items and see if you can find new instances of the string, if so please translate them and see if it works. For more information: Thanks. |
July 15, 2024 at 1:02 pm #15954541 | |
michaelG-25 |
Hi thanks that worked! Another question, in our Payment option, we have the option to pay via "Invoice". That word remained in English, then I translated them all for German and French, but now all three languages show the French version. Why does it not pick up the correct lanuage? |
July 16, 2024 at 1:31 pm #15960838 | |
michaelG-25 |
Hi New threads created by Christopher Amirian and linked to this one are listed below: https://wpml.org/forums/topic/split-woocommerce-checkout-page-address-forms-not-translated-c/ https://wpml.org/forums/topic/split-how-to-translate-contact-form-text/ |
July 17, 2024 at 2:11 pm #15966683 | |
Christopher Amirian Supporter
Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00) |
Hi there, I'd appreciate it if you could open up a new ticket for the additional questions. That will help us to serve you better and it is fair to our other customers. For the time being I will split this ticket to answer the question about the contact form. Thanks. |
July 18, 2024 at 12:00 am #15968909 | |
michaelG-25 |
Hi Christopher, Thanks for your response, I will in future create a new ticket for a new issue. I wasn't clear, I don't have an issue with contact form 7 here. The issue of the original ticket here is not resolved. On the checkout page, the German and French versions are mainly in English. Although I have followed these steps you suggested: Then please go to the front end of the website and reload the form in the original language. Go back to string translation and this time search for the form items and see if you can find new instances of the string, if so please translate them and see if it works." When searching the string translations, even after auto registering, they are not findable, and all the one's that are found, I have re-translated and saved to check if it makes a difference. After a while the translations disappeared again, and still German and French Checkout forms are in English (that's for both Shipping address and Billing address ) Thanks |
July 20, 2024 at 2:06 pm #15981543 | |
Christopher Amirian Supporter
Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00) |
Hi Makoto, I see so the address info of the checkout form is still not translatable. I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website. Make sure you set the next reply as private. Thanks. |
July 31, 2024 at 11:55 am #16024784 | |
Christopher Amirian Supporter
Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00) |
Hi Makoto, Thank you I did the steps below: - "WordPress Dashboard > WPML > Support > Troubleshooting (link)" adding related items there. No result. Do we have permission to copy your website to our server for further investigation? Thanks. |
July 31, 2024 at 10:57 pm #16027150 | |
michaelG-25 |
Yes please go ahead, thank you. It's important that we can get this resolved. Best |
August 1, 2024 at 12:51 pm #16029637 | |
michaelG-25 |
Hi, Thanks |
August 3, 2024 at 12:13 pm #16035501 | |
Christopher Amirian Supporter
Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00) |
Hi Makoto, As we have access only to the website in question, we do not have a way to remove the products for testing and maybe Sample products do not have a proper scenario. If it is possible for you, I'd appreciate it if you could provide us with the acceptable content that does not breach the customer confidentiality so we can copy that version to our server. You can set the next reply as private to provide us with that version of the website. Thanks. |
The topic ‘[Closed] Woocommerce checkout page address forms not translated c’ is closed to new replies.