WPML breaks woocommerce zoom.js

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Supporter timezone: Asia/Kathmandu (GMT+05:45)

Tagged: WCML

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Last updated by Shekhar Bhandari 4 days, 4 hours ago.

Assisted by: Shekhar Bhandari.

Author	Posts
January 21, 2025 at 7:31 am
aigarsM	Background of the issue: I have added WPML and activated auto-translate to translate the website. The issue can be seen on this page: hidden link. On the original language products, everything appears normal: hidden link (hidden link). Symptoms: When I switch the language, the WooCommerce zoom.js does not work, and the product images are three times the size of the viewport, breaking the website (hidden link). Questions: Why does the WooCommerce zoom.js not work when switching languages? How can I fix the product image size issue when using WPML?
January 21, 2025 at 8:17 am
January 28, 2025 at 8:06 am #16640218
aigarsM	Hi, sorry for the delay. I have created a test site where the issue can be seen: hidden link I don’t see a place where I can share the new credentials in this support ticket. Could you point it out? Thank you!
January 28, 2025 at 8:08 am #16640223
Shekhar Bhandari Supporter Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Sure, I will enable the private reply so please add the details in the next reply. Thanks
January 29, 2025 at 7:49 am
January 29, 2025 at 9:04 am #16645096
Shekhar Bhandari Supporter Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hi there, The issue was caused by the custom related products settings. There is a section in your product settings where this can be configured, but it was not set to copy over to secondary languages. As a result, the layout appeared broken. To resolve this, please follow these steps: 1. Navigate to WPML → Settings → Custom Field Translations. 2. Click on Show system fields. 3. Search for _crp_related_ids and set it to Copy. 4. Save the changes. 5. After saving, update the product in the default language. Let me know if this resolves the issue. Thanks!