WPML is unable to send some content for translation

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to translate a Theme Builder page in Divi 5 and encounter an error stating that some content contains coded fields which translators cannot edit.
Solution:
We recommend accessing the translation through WPML → Translation Dashboard and initiating the translation from there. If this approach does not resolve your issue, or if the solution seems outdated or not applicable to your case, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we encourage you to open a new support ticket for further assistance. You can do so at WPML support forum.

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Tagged: Known issue

This topic contains 4 replies, has 0 voices.

Last updated by luisS-25 1 week, 2 days ago.

Assisted by: Andrey.

Author	Posts
April 6, 2026 at 4:29 pm #17952072
luisS-25	Hello, I’m currently trying to translate a Theme Builder page in Divi 5. However, I keep getting this error message. Unfortunately, I don’t know what to make of the error message. Some of the content you have selected for translation contains coded fields. Translators are unable to edit this type of content, so we have removed it from the job. To resolve this issue, please contact our support team and describe the problem.
April 7, 2026 at 7:46 am #17952855
Juan de Paco Supporter	Hello. Thanks for reaching out. We have a known issue related to some fields storing their content as encoded. We are evaluating a fix, and we will be including it in a future update for WPML. For now, we have published a workaround that should at least let you continue translating your site. Please refer to this errata. Regards.
April 7, 2026 at 5:10 pm #17954958
luisS-25	Thanks for the quick reply. The only problem is that I’m using a Divi Theme Builder template. Because of this, I can’t access it from the page and use the + icon. Is there another workaround?
April 8, 2026 at 12:41 pm #17956925
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for your feedback. I will need temporary access to your site (wp-admin and FTP)—preferably to a staging or test environment where the issue has been replicated. When you submit your next reply, you will find the required fields below the comment area. Please note that this information is private and will only be visible to you and me. Also, could you please provide the name of the template in question? I suspect it should be accessible from the list of templates (similar to pages), or via a link where it can be opened in the WordPress editor.
April 10, 2026 at 2:07 pm #17962341
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for sharing the details. You can access it via WPML → Translation Dashboard and try to initiate the translation from there. I’ve attached screenshots for your reference.
April 13, 2026 at 3:08 pm #17966602
luisS-25	Thank you your description worked for me.