WPML Support Page Shows Media Translation as Not Installed

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Supporter timezone: Europe/Vienna (GMT+02:00)

Tagged: Bug

This topic contains 2 replies, has 0 voices.

Assisted by: Bigul.

Author	Posts
June 30, 2025 at 8:41 am #17181889
gilles-ibrahimW	Hi, In the WPML > Support tab, it still shows 'WPML Media Translation' as 'Not installed' even though the plugin is installed and active. Best regards, Gilles
July 1, 2025 at 4:56 pm #17189606
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hi Gilles, Welcome to the WPML support forum. I will do my best to help you resolve the issue. The message showing WPML Media Translation as 'Not Installed' on the Support page appears to be a design glitch. The plugin itself is working correctly. I have reproduced the issue on a clean installation and have escalated it to our second-tier team for further investigation. We will update you as soon as possible. Please wait. -- Thanks! Bigul
July 3, 2025 at 10:52 am #17196803
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hi Gilles, The ticket has been escalated to our developers for further investigation and fixing. The solution will be included in a future version of WPML. We will update you as soon as we receive feedback from the development team. Please wait. -- Thanks! Bigul