WPML’s Advanced Translation Editor is not working

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing a critical error when accessing the Translation Management section in WPML's Advanced Translation Editor, it might be due to an outdated version of the WPML plugin and its add-ons.
Solution:
We recommend updating your WPML plugin and add-ons to the latest version, currently 4.7.6, to benefit from the latest bug fixes and improvements. You can check the latest released versions under My Account -> Downloads on our site. For instructions on how to update, please visit http://wpml.org/faq/install-wpml/.
If updates are not visible, you might need to click the Check for updates button in the Plugins → Add New Plugin → Commercial tab. Remember to backup your database before proceeding.
If the issue persists after an update, activate WordPress debugging to identify the actual error. Add the following lines to your site’s wp-config.php file:

define('WP_DEBUG', true);

define('WP_DEBUG_LOG', true);

This will enable error logging to a file in the /wp-content/directory. For more details on debugging WPML, visit https://wpml.org/documentation/support/debugging-wpml/.
Please enable debug mode and let us know what errors are recorded.

If this solution does not apply to your situation because it might be outdated or not relevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need help, please open a new support ticket at WPML support forum.

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Tagged: Exception

This topic contains 2 replies, has 1 voice.

Last updated by Andrey 3 months, 1 week ago.

Assisted by: Andrey.

Author	Posts
June 3, 2025 at 4:12 pm #17103357
eleftheriosP-4	Background of the issue: I am trying to access the Translation Management section in WPML’s Advanced Translation Editor. Here is the link to the page where the issue can be seen: hidden link. Symptoms: I encounter an error message saying, 'There has been a critical error on this website.' Questions: Why am I seeing a critical error when accessing the Translation Management section? How can I resolve the critical error in WPML’s Advanced Translation Editor?
June 3, 2025 at 4:13 pm #17103362
eleftheriosP-4	i still get error
June 3, 2025 at 6:05 pm #17103680
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	I’m sorry that you ran into trouble with this. You need to make sure that you are using WPML plugin and add-ons to the latest version, 4.7.6, to benefit from the latest bug fixes and improvements. This may not necessarily resolve your problem; however, we need to work on the newest code available to troubleshoot the issue best. You can check the latest released versions under "My Account -> Downloads" on this site. Instructions to update can be found here: http://wpml.org/faq/install-wpml/ If you do not see the updates, you might need to click the Check for updates button in the Plugins → Add New Plugin → Commercial tab. Please remember to backup your database before you proceed. If the issue persists after an update, you need to activate WordPress debugging to see the actual error on the page. You can add a few lines to the site’s wp-config.php file. With the error log enabled, you will see the actual problem. To enable it, open your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to: define('WP_DEBUG', true); To enable the error logging to a file on the server you need to add yet one more similar line: define( 'WP_DEBUG_LOG', true ); The errors will be saved to a debug.log log file inside the /wp-content/directory. https://wpml.org/documentation/support/debugging-wpml/ Let me know what you see after the debug mode has been enabled.