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Supporter timezone: America/Los_Angeles (GMT-07:00)

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This topic contains 5 replies, has 0 voices.

Last updated by chun-haoH 1 day, 2 hours ago.

Assisted by: Bobby.

Author Posts
April 3, 2025 at 11:07 pm #16894883

chun-haoH

Thank you very much! The issue has been resolved!

However, when I changed the default language in the backend back to Traditional Chinese, I encountered the same issue again. On some pages, the language setting at the top and the displayed language are reversed (the language setting at the top shows English, while the backend page displays Chinese, and vice versa).

Example of the error page:hidden link

Please Bob Support to help me resolve this issue. If possible, I would also appreciate a screen recording of the process to fix it.

Once again, thank you so much for your assistance, Bob Support!

April 3, 2025 at 11:08 pm #16894884

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi there,

I have reviewed this and escalated it for our team to take a closer look.

We will update you here as soon as there are news.

April 4, 2025 at 10:00 pm #16899159

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi there,

What are your results if you go to your profile -> edit your profile and select "English" or "Chinese" for example then update?

Also, what are your results if you switch to Blocksy (not the child theme) or Storefront as a test, does the issue persist?

April 5, 2025 at 6:43 am #16899415

chun-haoH

Currently, the language under Profile → Your Profile is set to Traditional Chinese, but the admin interface still displays in English.(img 1-1, img 1-2)
Additionally, the language setting in Settings → General is locked to English, even though the language is set to Traditional Chinese in the two locations mentioned in the prompt.(img 2-1, img 2-2)

img1-1.png
img1-2.png
img2-1.png
img2-2.png
April 7, 2025 at 9:50 pm #16906455

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

If possible you should avoid at all costs changing the **Default** language in WPML->Language.

Doing that can cause issues so I'd only do this if you are planning on creating content on the other langauge and the changes needs to happen.

What controls the backend language is the USER profile language ---> the area where it's controlled by wp.com

when I do a test on my staging site it works well because i can control that from my side.

What are your results if you choose in the user profile setting "set admin language as editing language"

April 8, 2025 at 12:51 pm #16909426

chun-haoH

Yes, I have never changed the default language in WPML -> Language — it has always been set to Traditional Chinese.

In the USER profile language settings (wp.com), it is correctly set to Traditional Chinese, as shown in the attached image (img 1-1).

I have already selected “set admin language as editing language,” but it doesn’t seem to work. When I select English in the top bar, the page below does not switch to Chinese. However, when I select Chinese in the top bar, the page below still remains in English.
Attached images: Img 2-1, Img 2-2, Img 2-3.

img 1-1.png
img 2-1.png
img 2-2.png
img 2-3.png