Can't Connect to WPML Servers

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing a connection error stating 'WPML plugin cannot connect to wpml.org' after deactivating and reactivating your plugins, this means that WPML is unable to check for updates due to network or security settings.
Solution:
We recommend following the steps in our documentation here: WPML connection issues. Additionally, please contact your hosting provider and request that they whitelist the following domains:

wpml.org
cdn.wpml.org
api.wpml.org
api.toolset.com
cloudfront.net

After taking these steps, let us know the outcome.

Please note that the solution provided might be irrelevant if it's outdated or not applicable to your specific case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, don't hesitate to open a new support ticket with us.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Documentation request

This topic contains 1 reply, has 2 voices.

Last updated by Bobby 1 year, 2 months ago.

Assisted by: Bobby.

Author	Posts
April 26, 2024 at 5:37 pm #15571589
paulF-27	Hi, I needed to deactivate the plugins on my site due to some issues and re-activate and on reactivation, I'm getting a connection error: "WPML plugin cannot connect to wpml.org WPML needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to wpml.org to remove this notice. Need help? See the communication error details and let us know in WPML technical support."
April 26, 2024 at 7:26 pm #15571968
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hi there, Please follow the instructions from this documentation: https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/#:~:text=If%20you%20see%20an%20error,assistance%20from%20the%20support%20team. Also, contact your hosting provider and ask them to whitelist the following domains: wpml.org cdn.wpml.org api.wpml.org api.toolset.com cloudfront.net Let me know your results, please.
May 3, 2024 at 12:23 pm #15591335
paulF-27	This resolved my issue, thanks!