From dropdown list not translating

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to translate a form dropdown list from Jupiter X using WPML.
Solution:
We recommend the following steps if you're facing a similar issue:
1) Turn off the WPML translation editor for the specific page where the dropdown list appears.
2) Switch to the secondary language of your website.
3) Recreate the forms on the page, ensuring to include the translations for the dropdown list.
For detailed guidance on disabling the WPML translation editor and translating content directly, please visit Using Different Translation Editors for Different Pages.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Documentation request

This topic contains 5 replies, has 2 voices.

Last updated by Andrey 6 months, 3 weeks ago.

Assisted by: Andrey.

Author	Posts
May 14, 2024 at 8:14 pm #15626972
hylderB-2	I can't find a way of having the form dropdown list translated. Please, check the image below. Thank you.
May 14, 2024 at 9:07 pm #15627095
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for contacting WPML support. Could you please provide more background on how this dropdown list was created? Have you tried looking for these strings in WPML → String Translations?
May 14, 2024 at 9:17 pm #15627160
hylderB-2	Thanks for replying Andrey. This is a form from the theme I use, Jupiter X. Strings Translations don't show the options. Thank you.
May 15, 2024 at 7:24 pm #15632128
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for your feedback. I understand now how you added it. You won't find them in WPML → String Translations. If the fields are not available in the WPML translation editor when you translate this page https://wpml.org/documentation/theme-compatibility/build-multilingual-websites-jupiter-x-theme-wpml/#translating-posts-pages-and-portfolios, in that case, I would suggest disabling the WPML translation editor for this page and translating the page without it. Here is an outline of the steps: 1) Turning off the WPML translation editor 2) Go to the secondary language 3) Recreate the same forms but add the translated text For more information, visit https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/.
May 15, 2024 at 10:32 pm #15632475
hylderB-2	Thanks for helping. It worked. Only this part on the image attached I couldn't make work (Choose file / No file chosen) I used the string translation, found the terms, translated but it wasn't applied. Thanks.
May 16, 2024 at 7:43 am #15633281
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	I am glad it works now. This button is not WPML dependent; it depends on your browser's language. It should be translated if your browser is non-English.
May 16, 2024 at 2:16 pm #15635746
hylderB-2	Ok, then. Thank you!