This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Tagged: Exception
This topic contains 19 replies, has 1 voice.
Last updated by Mihai Apetrei 19 hours, 44 minutes ago.
Assisted by: Mihai Apetrei.
Author | Posts |
---|---|
July 9, 2025 at 3:07 am #17216669 | |
zaimianz |
Background of the issue: Symptoms: Questions: |
July 9, 2025 at 3:12 am #17216685 | |
zaimianz |
A lot of errors occurred New threads created by Mihai Apetrei and linked to this one are listed below: https://wpml.org/forums/topic/split-unable-to-retrieve-job-details-file-size-limit-exceeded/ |
July 9, 2025 at 3:15 am #17216715 | |
zaimianz |
Many contents cannot be translated |
July 9, 2025 at 4:53 pm #17220494 | |
Mihai Apetrei WPML Supporter since 03/2018
Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00) |
Hi there, and welcome back. Please note that, according to our Support Policy, we can address only one issue per ticket. Continuing with one issue per ticket helps supporters focus on a single problem at a time and enables other users to find solutions to their questions more quickly. On this ticket, we will focus on the "unable to parse data from service response" error. I am creating new tickets for you regarding the other issue you mentioned. I will share the ticket URL below (you will also be notified via email when there's an answer to that ticket). - https://wpml.org/forums/topic/split-unable-to-retrieve-job-details-file-size-limit-exceeded Additionally, please refrain from closing existing tickets (until an issue is confirmed as resolved) and from opening multiple tickets for the same issue. Regarding the parse error, I am unsure what you have tried so far. Could you please review the recommendations shared by my colleague on this topic in these public tickets and let me know if you can resolve this issue? - https://wpml.org/forums/topic/unable-to-parse-data-from-service-response-problem/#post-14444087 Please also try this: If you already tried everything I mentioned above, on WPML > Support > Installer support > can you please let me know if you see two green check icons at the top after you click the "check" button? Or are there any red X-ses instead of the green check icons? If there are any red X-ses, can you please share with me your IP? There might be a block on our end for that IP. I will be waiting for your response. Mihai Apetrei |
July 10, 2025 at 1:19 am #17221393 | |
zaimianz |
I tried deleting the site key and generating a new one, but it still shows the same error |
July 10, 2025 at 1:24 am #17221402 | |
zaimianz |
I see an X in the installer support, is this what you mean my IP is restricted? |
July 10, 2025 at 8:15 am #17222331 | |
Mihai Apetrei WPML Supporter since 03/2018
Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00) |
Hi there. Yes, that's what I'm referring to. Can you please check with your hosting support team to ensure that the following domains are whitelisted? - cdn.wpml.org At the moment, WPML can't function properly because it can't connect to the API. |
July 10, 2025 at 9:20 am #17222648 | |
zaimianz |
OK, I'll contact them and check. |
July 10, 2025 at 9:31 am #17222718 | |
zaimianz |
My server provider said they will not block these domains |
July 10, 2025 at 9:32 am #17222739 | |
zaimianz |
Can you access my WP backend to check the cause of the problem? |
July 10, 2025 at 10:02 am #17222920 | |
zaimianz |
Check, please Summary |
July 10, 2025 at 8:21 pm #17225771 | |
Mihai Apetrei WPML Supporter since 03/2018
Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00) |
Thank you for all the updates. Can you please share with me your site's IP? There might be a block on our end for that IP. When I have that, I can also check this with our Systems team. |
July 11, 2025 at 2:37 am #17226148 | |
zaimianz |
This is my website IP address 77.37.93.155 |
July 11, 2025 at 11:04 pm #17229504 | |
Mihai Apetrei WPML Supporter since 03/2018
Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00) |
Thank you. As soon as I hear from our Systems team, I will get back to you. Just note that fewer people work on the weekends, so I expect to be able to get back to you at the beginning of next week. I'm leaving the ticket assigned to myself for now. |
July 12, 2025 at 1:13 am #17229653 | |
zaimianz |
OK thanks! please |