The client was experiencing issues with the 'case type & colour' attribute not displaying correctly in languages other than English on their WooCommerce site. Specifically, the 'iPhone 15 models' were missing from the dropdown menu in the French version of the product.

1. We recommended the client to ensure that the French translation of the product is fully completed. 2. Navigate to <a href="https://lenitees.com/wp-admin/admin.php?page=wpml-wcml&tab=product_attributes">WooCommerce > WooCommerce Multilingual > Attributes</a> and select the \'device-model\' attribute from the dropdown to ensure that the terms within the Attribute are translated properly. 3. Scroll down to the end of the page and click on the \'Synchronize attributes\' button, then wait for the process to complete. 4. Go to <a href="https://lenitees.com/wp-admin/admin.php?page=wpml-wcml&tab=status">WooCommerce > WooCommerce Multilingual > Status</a> and click on the \'Troubleshooting\' link. 5. Select the options as shown in this screenshot <a href="https://tinyurl.com/ylgreqts">(screenshot)</a> and click on the \'Start\' button. If these steps do not resolve the issue, we encourage the client to clear the caches on their site and in their browser, and then check again from a private browser. If the solution provided does not seem relevant or if further assistance is needed, please <a href="https://wpml.org/forums/forum/english-support/">open a new support ticket</a> with us.

it is failing to load one type of attribute in other language

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Not WPML issue

This topic contains 3 replies, has 2 voices.

Last updated by Prosenjit Barman 1 year, 7 months ago.

Assisted by: Prosenjit Barman.

Author	Posts
November 17, 2023 at 4:13 pm #14864977
aldoB-6	I am trying to: case type & colour attribute is not working well in other languages Link to a page where the issue can be seen:hidden link I expected to see: case type and colour complete list of its items Instead, I got: a small list
November 20, 2023 at 12:15 pm #14876479
Prosenjit Barman WPML Supporter since 03/2023 Languages: English (English ) Timezone: Asia/Dhaka (GMT+06:00)	Hi There, Thanks for contacting WPML Support. Sorry for the delay in responding due to the weekend. I understand the issue you're talking about. Upon reviewing the variations of the product you mentioned, I noticed that the "Case type and colour" attribute displays its terms correctly in other languages, and I didn't observe any discrepancies compared to the English version. For a clearer understanding, please refer to this video: hidden link If you continue to experience difficulties in correctly viewing the variations, please clear the caches both on your site and in your browser and then check again from the private browser. If you need further assistance in this matter, feel free to let me know. I will be happy to help. Best regards, Prosenjit
November 23, 2023 at 1:01 pm #14908145
aldoB-6	I am still having problems with the model attributes for example take a look at this model (iPhone15 models are visible in this dropdown menu when it is in English) hidden link when I change the language for example French the model attribute for the iPhone 15 models is missing but the rest is visible) hidden link please advise
November 24, 2023 at 4:59 am #14913161
Prosenjit Barman WPML Supporter since 03/2023 Languages: English (English ) Timezone: Asia/Dhaka (GMT+06:00)	Hello There, Thank you for the update. I have checked the French version of the product and understood the issue. Will you please try the following and check if that helps to solve the issue? - Ensure that the French translation of the product is fully completed. - Now, go to the "WooCommerce > WooCommerce Multilingual > Attributes" tab - Select the "device-model" attribute from the dropdown and ensure that the terms within the Attribute are translated properly. - Now, if you scroll down to the end, you'll find a button to Synchronize the Attributes. Click on that and wait till the process gets completed. - Additionally, please go to "WooCommerce > WooCommerce Multilingual > Status" and click on the "Troubleshooting" link(which is available at the end) - Select the options mentioned in this screenshot(hidden link) and click on the "Start" button. I hope these steps will help to solve the issue. If you need further assistance in this matter, feel free to let me know. I will be happy to help. Best regards, Prosenjit