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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to create a link in an Elementor paragraph element to another internal page, but the link redirects to the page in the default language instead of the translated version.
Solution:
First, ensure that both your site and home URLs use HTTPS instead of HTTP. You can change this in your WordPress settings by navigating to Settings > General and updating the URLs to use 'https'.
Next, re-translate the page using the Advanced Translation Editor (ATE). This should resolve the issue and make the link direct to the correct language-specific page.

If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.

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This topic contains 14 replies, has 2 voices.

Last updated by Dražen 3 months, 3 weeks ago.

Assisted by: Dražen.

Author Posts
August 16, 2024 at 5:48 am #16076725

antonW

Background of the issue:
I am trying to create a link in the text of an Elementor paragraph element to another internal page. The issue can be seen on this page: hidden link. I expected the link 'zwart' to display the URL in the current selected language: hidden link.

Symptoms:
The link goes to the page in the default language: hidden link.

Questions:
Why does the link in the Elementor paragraph element not go to the translated page?
How can I ensure the link directs to the correct language-specific page?

August 16, 2024 at 9:18 am #16077588

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

thanks for contacting us.

I am not sure which Elementor widgets are you using for this, it could be that the one doesn't have the correct WPML XML code, that tells what and how it is translating.

If the issue happens with the default Elementor paragraph, then please try to use dynamic links for internal links from Elementor:

- hidden link

That way if the page is translated it should automatically adjust. Also if you are adding this via some Elementor template, make sure the template is also translated.

Let me know how it goes.

Regards,
Drazen

August 16, 2024 at 2:03 pm #16078540

antonW

Hi Drazen,

We use the paragraph in many places on the website and also have links where it does work correct...

So it is weird that for a new page we added it does not...

Please advise.

Thanks and regards

Anton

August 16, 2024 at 2:10 pm #16078564

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello Anton,

1) Can you please check if it works as I suggested above?

2) Please also check if the issue still happens when you create a new page.

3) Does the same issue happen if you are using only Elementor PRO and WPML plugins, all other disabled and you add a new page link?

Let us know.

Thanks,
Drazen

August 16, 2024 at 2:31 pm #16078639

antonW

Hi Drazen,

I added a button with the same (dynamic internal) link and it works correct:
hidden link

I added a new text editor element and it goes to the default language.

We use this method all across the website without this issue. We never have to translate the link in the translation editor. This is an example of a link that works correctly. Page is in German, link is for the default and clicking the link you go to the German page.

hidden link

August 19, 2024 at 6:10 am #16082118

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

thanks for getting back.

I am not sure how it worked before, but as fare I know links should be translated manually inside ATE editor as explained in our docs, or if you wish they are adjusted automatically you should use the dynamic links, which I recommend to avoid any issues.

Related docs:

- https://wpml.org/announcements/2020/02/translating-links-with-advanced-translation-editor/

This is the best I can do at this point and suggest 2 method we recommend.

Hope this helps,
Regards,
Drazen

August 21, 2024 at 12:16 pm #16090354

antonW

Hi Drazen,

Please investigate further, because it worked without link translation before and the links we previously added are still working correct.

There would be a lot of work involved in translating all the text links and for me this sounds like a bug.

Gr
Anton

August 21, 2024 at 12:30 pm #16090376

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

sure, so I have tried to reproduce the issue as you have explained and it works just fine on the test site:

- hidden link

1) Does the issue still happen for you when you are using only Elementor and WPML plugins, and all other plugins are disabled?

2) Please try to reproduce the same issue on our test site and share the steps with me:

Login link:
- hidden link

Regards,
Drazen

August 26, 2024 at 3:17 pm #16105444

antonW

Hi,
I found some time today to test the scenario in the sandbox.

The original setup did not work because we use the classic editor and the translations were not updated correctly.

So I create Page 2 - EN with a link to the Page Link - EN.
Translated the pages, but kept the link URL the same.

As you can see it works correctly.

Please advise...

Kind regards,

Anton

August 26, 2024 at 4:11 pm #16105945

antonW

I created a new staging environment: hidden link
This is a environment we can do what is needed to troubleshoot.

I created 2 pages with translations.
hidden link
hidden link

As you can see, the dutch page goes to the english link and does not rout to the dutch page.

Hope we can get this sorted with this site ready to troubleshoot!

Gr

August 27, 2024 at 5:32 am #16107307

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello Anton,

thanks for getting back.

Before we continue let first please clear a few things up:

1) You tested on the test sandbox, and there it works fine and issue is not happening, correct?

2) You have tested on your website, with the WP default theme and only Elementor and WPML plugins, all others disabled and there issue happen?

Let me know.

Thanks,
Drazen

September 2, 2024 at 3:04 pm #16132593

antonW

Hi,

1) it works correct on the WPML sandbox.

2) it is not working correct on hidden link where I switched off all plugins.

Please check these 2 pages:
hidden link
hidden link

If you go here and click the link:
hidden link

You go to the default language instead of the Dutch translation.

Hope we can resolve this so the website can go live. It's the last issue we have...

Thanks and regards,
Anton

September 3, 2024 at 6:19 am #16134003

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello Anton,

please share the access details of your website, so I can log in and take a look.

I’m enabling a private message for the following reply.

We have strict policies regarding privacy and access to your information.

Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/


- Please backup the site files and database before providing us access. 

- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.



Thanks,
Drazen

September 5, 2024 at 6:06 am #16143151

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

thanks.

I have tested, but couldn't find the culprit, so I have escalated this to our 2nd tier for further check and advice.

I will update you soon.

Regards,
Drazen

September 5, 2024 at 7:01 am #16143289

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

seems your site and home URL are http and not https and you access the site on https. I have changed it to https from Settings > General to https, and re-translated the page via ATE editor. Seems to work fine now: hidden link

Please check.

Regards,
Drazen