This thread is resolved. Here is a description of the problem and solution.
Problem:
The client reported that their media library shows different numbers of items per language in WPML, specifically concerning PDF files uploaded to a custom meta field on a WooCommerce product that has been translated.
Solution:
We recommended checking the settings under WPML > Settings > Media Translation to ensure that the media synchronization feature is enabled, which helps in auto-detecting media that needs to be synced across translations. If the feature is disabled, there is an option for manual setup where the client can select all checkboxes for existing content and start the media synchronization process manually.
Additionally, we advised verifying the translation settings for the custom field named 'product_sheet' under WPML > Settings > Custom Fields Translation. If it is set to 'Ignore', it will not be translated. We suggested setting it to 'Copy' to use the same file across translations or 'Translate' if alternative files are uploaded for other languages.
If these steps do not resolve the issue, we offered further assistance by requesting admin access to take a closer look, ensuring that the client creates a backup before providing access.
For more detailed guidance, please refer to our documentation on Media Translation.
If the solution provided here does not apply or is outdated, we recommend opening a new support ticket. We also advise checking related known issues at known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
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