This thread is resolved. Here is a description of the problem and solution.
Problem: After migrating a development site to production, the client encountered an error message stating 'Site Moved or Copied - Action Required.' This occurred because the WPML plugin was not properly migrated using WPML's migration feature. Solution: We checked the site and confirmed there were no critical errors. The error banner was due to an outdated version of WPML from before version 4.4, which was not compatible with the newer 4.8.2 version. To resolve this, we: 1. Installed the last 4.4.X version of WPML along with the latest version of the Translation Management plugin. 2. Ran the "move" option in the WPML settings. 3. Updated WPML to the latest version to ensure compatibility and prevent similar issues. We recommend following these steps for updating WPML in the future to avoid version compatibility issues: https://wpml.org/faq/updating-wpml-manually/
If this solution does not apply to your case, or if it seems outdated, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the issue persists, we highly recommend opening a new support ticket for further assistance.
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Background of the issue:
I migrated our development site to production and wasn't aware of WPML's migration feature. I attempted to unregister and re-register the plugin with the production site's key.
Symptoms:
I see a message that reads, 'Site Moved or Copied - Action Required. Looks like this site is a copy of a different site, or moved to a different URL. Please contact your translation manager to update Translation Management plugin configuration.'
Questions:
Can you help resolve the 'Site Moved or Copied' error message?
Thank you. When I access the Advanced Translation Editor Error Logs (/wp-admin/admin.php?page=wpml-tm-ate-log) I see the attached messages. Just in case that's helpful.
Good morning! It's been 3 days since I last checked in. Any update? We have translations that need to be made and would love to know how to correct this issues. Please and thanks!
Hi Natalia, I just checked the site and I'm not seeing any critical error. Are you seeing it on the front end of the site, or the backend?
As for the initial issue with the banner, it looks like you had updated from before 4.4 to 4.8.2 so there was an old version of our last migration banner, that's why you were seeing the version we had in 2021 for the migration feature.
We installed the last 4.4.X version alongside with the last version of the translation management plugin and ran the "move" option there. Then we updated the plugin to the latest version.
You follow these instructions for updating WPML in the future, and I would suggest keeping it up to date so that there aren't any long gaps between versions. https://wpml.org/faq/updating-wpml-manually/
Please let me know if you need any further assistance and I will be happy to help.
Hi Lauren. For some reason, I did not get an email notification of this response and we've since relaunched our dev site as prod. Unfortunately, I'm still seeing the same notice ("Site Moved or Copied - Action Required. Looks like this site is a copy of a different site, or moved to a different URL. Please contact your translation manager to update Translation Management plugin configuration.") with no call to action. See attached screenshot. I'm truly at a loss. I've tried everything and nothing changes.
Did you work on the site? If so, which one? It's possible we'll need to try again since I hadn't heard from you and we needed to act. Please advise.
The username and password previously provided is no longer working. Please send credentials in the tab below, and be sure to include FTP credentials in case we get a fatal error. I will need to installl an older version of WPML with the translation management add on. THen upgrade to the latest version. It looks like it may have been string translation related to the fatal error. If it comes back, I will be able to deactivate String Translation using FTP access and renaming the folder, but I will need to have access to it to see if that returns so I can determine how to best fix it.
The next reply has private fields that you can use to safely share login details.
Thanks, I'll be happy to work on the dev site. However, I will need the authorization access as well. Please see attached screenshot and use the private fields of the next reply.
Thanks, I was able to access the login page but the credentials previously shared do not work for the dev site. Please add all credentials (authorization, FTP and dev site login) in the next reply using the private fields. This way we will have all the details needed to troubleshoot in one reply. Thanks.
