multiple domains on the same server

This thread is resolved. Here is a description of the problem and solution.

Problem:

The client is developing a site and trying to use pay as you go credits for automatic translation with WPML. The site involves multiple domains on the same server. WPML keeps cycling between the different domains and disabling pay as you go credits for automatic translation. The client cannot add new domains since they point to the same server and will not accept a migration code even when logging in separately on each domain.

Solution:

We recommend following the steps outlined in the documentation for managing automatic translation subscriptions for multiple sites. Specifically, you should ensure that each site is properly connected. Here are the steps:

1. Take a full site backup.
2. Use the "Move site to new URL" option in the migration wizard.
3. Unregister the WPML site key for the sites involved and register them again using the guide on using Advanced Translation Editor when you move or use a copy of your site.
4. After re-registering, connect the sites to the main domain, clear all cache types, and verify if the issue persists.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems continue, please open a new support ticket at WPML support forum for further assistance.

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Tagged: ATE

This topic contains 4 replies, has 0 voices.

Last updated by kennethB-6 2 months, 2 weeks ago.

Assisted by: Bigul.

Author	Posts
May 27, 2025 at 3:24 pm
kennethB-6	Background of the issue: I am developing a site and trying to use pay as you go credits for automatic translation with WPML. The site involves multiple domains on the same server. Symptoms: WPML keeps cycling between the different domains and disabling pay as you go credits for automatic translation. I can't add the new domains since they point to the same server and will not accept a migration code even when I log in separately on each domain. Questions: How can I use pay as you go credits for automatic translation with multiple domains on the same server? Why does WPML cycle between different domains and disable pay as you go credits? How can I add new domains that point to the same server without encountering issues with the migration code?
May 27, 2025 at 4:24 pm
May 27, 2025 at 4:35 pm #17079883
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Somehow, you have disconnected from the chat. So I have moved the chat to a ticket. Please note that I am unable to access: hidden link. It shows a "This site can’t be reached" message (refer to the attached image for more details). In the Advanced Translation Editor, we are seeing multiple entries for this URL. So is it a copy of hidden link? It would be helpful if you could share the list of site URLs you have currently connected to WPML’s Advanced Translation Editor. -- Thanks! Bigul
May 27, 2025 at 4:51 pm #17079946
kennethB-6	The development site is not a duplicate of pulpdent.com. We are refreshing the theme and structure of the site and refresh-pulpdent.pantheonsite.io is branched off into its own database and development codebase. On the development site, we are not using a .it TLD. On the refresh site we are using a folder structure (refresh-pulpdent.pantheonsite.io/it) for translated content.
May 27, 2025 at 5:06 pm #17080066
kennethB-6	Also, refresh-pulpdent.pantheonsite.io is not even actually a copy of refresh.pulpdent.com. They are the same site. Both URLs resolve to the same server.
May 27, 2025 at 7:16 pm #17080543
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the updates. Have you connected pulpdent.com to Pay-As-You-Go? If yes, please take a full site backup (mandatory) of the following sites and choose the "Move site to new URL" option in the migration wizard: https://wpml.org/wp-content/uploads/2025/05/17079803-Screenshot_2025_05_27_114858.png refresh-pulpdent.pantheonsite.io refresh.pulpdent.com Then, unregister the WPML site key for these sites and register them again using this guide: https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/using-advanced-translation-editor-when-you-move-or-use-a-copy-of-your-site/#unregistering-new-site After that, connect them to pulpdent.com, clear all cache types, and check whether the issue still occurs: https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/using-advanced-translation-editor-when-you-move-or-use-a-copy-of-your-site/#unregistering-new-site -- Thanks! Bigul
May 28, 2025 at 5:35 pm #17084870
kennethB-6	That seemed to be the strategy that worked since the pulpdent.com domain pointed to a different IP address. I had actually started down the path you suggested prior to seeing your suggestion, but it does make sense to be able to set up a connected site via the alternate server. I was able to set it up on the main site (even though we do not wish to automatically translate on that domain at this time since the content is about to be replaced). I would suggest the authentication for pay-as-you-go might benefit from some sort of IP address lookup to see if the domain matches the same server as one that is registered for the detected URL.