Need a refund for a client purchase

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Supporter timezone: Europe/Madrid (GMT+01:00)

Tagged: Account Issues

This topic contains 9 replies, has 0 voices.

Last updated by Carlos Rojas 1 day, 20 hours ago.

Assisted by: Carlos Rojas.

Author	Posts
December 16, 2025 at 2:12 pm #17667999
erinM-12	I need immediate help getting a refund for my client's purchase. She purchased WPML a few weeks ago, never received login credentials, and they no longer need the account or WPML's services. They simply need a refund and to close the account completely. Email address used to set up account: erin.murphy003@mercyatlanta.org Unfortunately, this is all we have since your team's email never hit their inbox. WE NEED AN IMMEDIATE RESOLUTION.
December 16, 2025 at 3:30 pm #17668287
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hey there, I've escalated your request to the appropriate team. It might take a day or two to receive an answer. I'll update you here, as soon as I hear from them. Thank you for your patience so far.
December 17, 2025 at 8:00 am #17669918
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hi there. Could you please share the PayPal Transaction ID (if the charge was made with PayPal) or the last four digits of the card used so that we can try to locate the WPML.org account? I will be waiting for your reply.
December 17, 2025 at 5:05 pm #17672145
erinM-12	2960, I am confirming these are correct. I sent these in my previous chat, which are the credit card transaction details I have from their bank: TXN01955150 2960 none 11/20/2025 11/19/2025 EVANS, LARONDA C 114.93 ONTHEGOSYSTEMS Complete, Valid, Authorized AT 82020 82020-80000 663160 114.93
December 18, 2025 at 8:15 am #17673419
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Thanks for sharing. I've forwarded the details and will keep you updated.
December 18, 2025 at 3:06 pm #17675263
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Please check my last private message.
December 18, 2025 at 3:11 pm #17675344
erinM-12	Perfect, I have successfully logged into that account you sent and requested a refund. Thank you!
December 19, 2025 at 9:23 am #17676902
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	I'm glad I was able to help. Since the issue was solved, I'll close it here. Have a great day 🙂
December 19, 2025 at 2:13 pm #17678126
erinM-12	I don't know that the issue was resolved yet, I have not gotten confirmation that the client received their refund.
December 22, 2025 at 2:12 pm #17682440
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Hello, My name is Carlos, and I will continue working on this ticket because my colleague Lucas is on vacation. Our specialists from the sales department have already refunded the client, so the client should see the refund in his/her account.