No categories and filters visible in widget area on shop page (only on translated pages)

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Supporter timezone: Asia/Singapore (GMT+08:00)

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Last updated by Kor 7 months ago.

Assisted by: Kor.

Author	Posts
November 21, 2024 at 10:30 am
jeffreyB-17	Background of the issue: I am trying to display categories and filters on the translated pages of my shop. On the main language (Dutch), these elements are visible, but they are not appearing on the translated pages (EN & ES). The issue can be seen on this page: hidden link Symptoms: On the translated pages of my shop, categories and filters are not visible. Instead of seeing these elements, I see nothing. Questions: How can I make categories and filters visible on translated pages?
November 21, 2024 at 11:26 am
November 21, 2024 at 11:27 am #16428691
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. This is the ticket and I will come back to you as quickly as possible.
November 21, 2024 at 12:41 pm #16428954
jeffreyB-17	Thanks, why is there no translation available in the header now? On halohdesign.com? There were flags in the menu before.
November 21, 2024 at 1:47 pm #16429362
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	It was disabled when I checked. But I've re-enabled it for you. Anyway, I got the copy of the site and I'm investigating this.
November 21, 2024 at 2:03 pm #16429423
jeffreyB-17	Okay, thanks. Let me know ASAP because we need the shop online before this weekend.
November 21, 2024 at 2:40 pm #16429649
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. It works when I selected "names" as shown in the attached screenshot. hidden link . This looks like a bug from the theme. Could you check with the theme author?
November 25, 2024 at 10:01 am #16438775
jeffreyB-17	Okay but why are the filters not visible?
November 25, 2024 at 12:08 pm #16439559
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. It shows up fine as shown in the attached screenshot. Are you saying that you're getting different results?
November 25, 2024 at 1:58 pm #16440093
jeffreyB-17	Yes, the categories are visible. Before (on the NL site) there were filters for attributes as well. I see you have deleted those. Why have you? And then there's another language/translate problem. The footer isn't translated... can you check that out? New threads created by Kor and linked to this one are listed below: https://wpml.org/forums/topic/footer-isnt-translated-2/
November 26, 2024 at 5:05 am #16442463
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Sorry, I don't remember removing the filter for "attributes". Could you reinsert it so that I could check? I'd like you to know that our support policy allows us to take care of only one issue per ticket. Continuing with one issue per ticket helps not only supporters to focus on one issue at once, but also enables other users to find solutions to their questions faster. So, I've split the ticket here https://wpml.org/forums/topic/footer-isnt-translated-2/ regarding the footer not translated issue so we can follow up.

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