The client is trying to change the sorting of a filter to alphabetical order in English, similar to how it is sorted in Dutch, but are unable to find where to make this change.
Solution:
We recommend following these steps to adjust the filter sorting to alphabetical order in English:
1) Navigate to Smart Filters >> All Filters. 2) Switch to English using the Dashboard language switcher at the top header. 3) Open the 'Teacher' filter for editing. 4) Enable the 'Get Choices From Field Data' option. 5) Save the changes. 6) Visit the English Course page and clear the caches.
Please ensure to back up your site before making these changes on your live site.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
The client reported that the EN flag switcher was not functioning correctly at all times.
Solution:
We identified that the issue was due to a conflict with the WPML switcher snippet. We recommended the following steps:
1. Disable the WPML Switcher snippet. 2. Clear all types of caches, including server, browser, and plugin caches. 3. Visit Settings >> Permalinks in the WordPress dashboard and resave the settings.
Additionally, if the site is hosted on One.com and uses Hostinger must-use plugins, we advise:
1. Remove the Hostinger MU plugins from
/wp-content/mu-plugins/
. 2. Clear all types of caches again. 3. Check if the issue is resolved.
If these steps do not resolve the issue or if the solution becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
The client was experiencing issues with translated filters on an English archive page of a site built with JetEngine and WPML. The filters for 'Daypart', 'Age', 'Course Duration', and 'Teacher' showed incorrect values, missing options, or not functioning correctly. Despite setting the translation preferences and manually translating option labels, the filters either displayed outdated values or returned no results.
Solution:
We recommended the following steps to resolve the issues:
1. Rename all custom field IDs to ensure uniqueness and end them with '_course'. 2. Update the filters’ Query Variables to match the new field IDs. 3. Set all field translation methods to 'Copy' (not 'Translate') in WPML → Settings → Custom Fields Translation. 4. Use Dynamic Fields to output label instead of value. 5. Translate option values via WPML → String Translation. 6. Enable 'Get Choices from Field Data' with JetEngine source to fix display issues, though this might not resolve filtering problems. 7. Manually resave each course in English to ensure filters return correct results. 8. For the 'Teacher' filter, change the Data Source from Posts to Custom Fields and set the Query Variable to 'docent-naam_course'.
If these steps do not resolve the issues or if new issues arise, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: If you're experiencing issues with your variable products not synchronizing correctly across languages (NL, EN, DE) in WooCommerce, specifically with the stock status showing incorrectly as 'out of stock' in translations despite being 'in stock' in the default language, it might be due to certain plugins. Solution: We found that the WooCommerce Wholesale Prices and WooCommerce Wholesale Prices Premium plugins might be causing this issue. We recommend deactivating these plugins to see if the problem resolves. Additionally, setting the
wwpp_product_wholesale_visibility_filter
custom field to 'Copy' could help. You can adjust this setting in WPML under Settings -> Custom Fields Translation section.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
The client is experiencing issues with translated filters on the English archive page of a site built with JetEngine and WPML. Specifically, filters for Weekday, Age group, and Teacher either show partial values, no values, or the values do not return the correct results when selected. The Meta Field keys are identical in both languages, and translations are correctly added in the WPML editor.
Solution:
To resolve the issue with the Weekday filter, we: 1) Changed the Weekdag field ID of the Course post type from 'weekdag' to 'weekdag_course'. 2) Updated the query variable of the Weekdag filter from 'weekdag' to 'weekdag_course'. 3) Set the 'weekdag_course' field to Copy in WPML>>Settings>>Custom Fields Translation. 4) Reverted the translations of Weekdag field option values in String Translation — the values should be the same in both languages (e.g., "woensdag"). 5) Updated the Weekdag field values for the first nine Course posts. 6) Updated the translations for those posts.
For other filters like Age, Daypart, Duration, and Teacher, follow similar steps. Ensure that the field settings are adjusted to either 'Copy' or 'Translate' as appropriate, based on whether the field values need to be the same or different across languages. You do not need to rename all custom field IDs unless they conflict with others.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: The client is experiencing issues with syncing product gallery images across different languages on their WooCommerce site. The main language displays all images, but the translated languages do not. Additionally, categories and filters are missing on the shop page in English and Spanish.
Solution: First, ensure that the correct options are selected in the WooCommerce product settings before translating the product. If the gallery images still do not appear in translations, follow these steps: 1. Navigate to "WPML > Settings" and scroll down to the "Media Translation" section. 2. Click the 'Start' button, ensuring the options shown in the provided screenshot are selected. If the issue persists, check if the translation preference for the field storing the Gallery images is set to "Don't Translate". Change this setting to "Copy" and save the product without making any changes. This should resolve the issue. For any products where the gallery still isn't visible, open the default product and save it without making any changes. Alternatively, use the "Quick Edit" option under the product name where the gallery is not showing, and save without modifying anything.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
