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This topic contains 1 replies, has 2 voices.

Last updated by Carlos Rojas 1 year, 10 months ago.

Assisted by: Carlos Rojas.

Author Posts
September 6, 2023 at 6:02 am #14348403

thanakritK

[06-Sep-2023 07:15:09 UTC] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /var/www/dev.dmr.go.th/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/utilities/class-wpml-wp-cache.php on line 56
[06-Sep-2023 07:15:09 UTC] E_ERROR: Maximum execution time of 30 seconds exceeded in /var/www/dev.dmr.go.th/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/utilities/class-wpml-wp-cache.php on line 56
[06-Sep-2023 07:17:08 UTC] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /var/www/dev.dmr.go.th/public_html/wp-includes/cache.php on line 112
[06-Sep-2023 07:17:08 UTC] E_ERROR: Maximum execution time of 30 seconds exceeded in /var/www/dev.dmr.go.th/public_html/wp-includes/cache.php on line 112

September 7, 2023 at 8:35 am #14357051

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hello,
My name is Carlos and I will continue working on this ticket

1.- I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to back up the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

2.- Also, I will need your authorization to deactivate/activate plugins in order to run some tests.

Looking forward to your message.
Regards,
Carlos