Hi there,
I'm always getting 404 error on english side of my website, and in WPML say that the rest API is deactivated, but it's not.
How can we fix that ?
Hello There,
Thanks for contacting WPML Support. I will be glad to assist you in this matter.
From the WPML Debug info, I also can see that the REST API is disabled. However, if you believe that the REST is enabled on your site, please try to access a REST API endpoint from your browser. After the Site URL, enter this endpoint: "/wp-json/wp/v2/posts"
If you receive JSON responses with data, the REST API is likely enabled. If you encounter a 404 error or an empty response, the REST API might be disabled. In that case, you need to consult with the Hosting and server administrator and enable the REST API for your site.
However, as you haven't used the Advanced Translation editor to translate pages(according to the debug information), the issue you're having might be happening due to some other reason. kindly try the solution below and check if that helps to resolve the issue for you.
1) Please make sure that the translation is 100% completed
2) Resave the WP permalinks in "Dashboard > Settings > Permalinks", by clicking the "Save changes" button without making any changes.
3) If that didn't help, go to the "WPML > Support > Troubleshooting" page, then click the following:
- Clear the Cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Fix WPML table collation
- Set language information
- Fix post type assignment for translations
Please make sure that you have a full database and website backup before proceeding.
Please let me know if that helps or if you need further assistance. I will be happy to help.
Since you're receiving JSON responses, that means the REST is enabled. If you're still seeing that the REST is disabled in WPML, that could be a false positive notice. I hope it will be removed soon.
However, I checked your site and can see that the English version of the site is getting loaded properly. I didn't encounter any 404 errors. Please check this screenshot(hidden link) of the English homepage for a better understanding.
Since the English version of the site is now functioning as expected, can we consider the issue resolved? If not, could you kindly provide me with the page where you're encountering the issue? I will examine it and provide you with an update shortly.
Hi there ! The notice is there since a long time. We are having issues on the website since a long time.. and it seems to come from WPML. I always have to refresh the permalink... Theses are my log.
2023-08-10 12:14:48.440107 [INFO] [7017] [T0] [172.69.214.57:26780:HTTP2-15#APVH_www.societegalion.com:443] File not found [/home/societegalion/domains/societegalion.com/private_html/en/index.php]
2023-08-10 12:14:48.440143 [INFO] [7017] [T0] [172.69.214.57:26780:HTTP2-15#APVH_www.societegalion.com:443] File not found [/home/societegalion/domains/societegalion.com/private_html/404.shtml]
2023-08-10 12:16:14.941827 [INFO] [7017] [T0] [172.69.214.56:22130:HTTP2-1#APVH_www.societegalion.com:443] File not found [/home/societegalion/domains/societegalion.com/private_html/en/index.php]
2023-08-10 12:16:14.941860 [INFO] [7017] [T0] [172.69.214.56:22130:HTTP2-1#APVH_www.societegalion.com:443] File not found [/home/societegalion/domains/societegalion.com/private_html/404.shtml]
Hello There,
Sorry for the delay in responding as we're having a high volume of tickets than usual.
Thank you for providing the error log. I would like to inform you that I couldn't identify any errors originating from the WPML plugin in the log. Each translated version also shows properly without any errors.
As I'm unable to trace any issues there, this issue might be related to something else. As you're using CDN on your site, could you please verify whether any rewrite rule was added in/by the CDN on your site? It is also recommended to fully clear the caches from the CDN portal.
Hi ! So from now, my translation management is showing an error message, my ACF field are locked sometimes on both side.. really, there is someting wrong. Is it possible for you to help me on that ?
Thx !
Hi There,
I hope you're doing well. Sorry for the delay in responding due to the weekend.
I understood the other issues you're having and we will be more than happy to assist you with that.
But, kindly be informed that we are allowed to discuss one issue per thread to maintain organization and clarity in each thread. As the issues you mentioned in your last response is different than the issue you mentioned while creating this ticket, I kindly request you to create a new thread by mentioning those issues. Our support team will be more than happy to check and help you to find a solution.
Thanks for understanding the matter. If you need any further assistance or clarification that you've mentioned initially on this ticket, please let me know. I will be happy to help. Otherwise, please consider marking this thread as resolved. 🙂
