site key not working anymore

This thread is resolved. Here is a description of the problem and solution.

Problem:

The client is experiencing an issue where the WPML site key is not working, and there is a message in WP Admin indicating an inability to connect to wpml.org. Despite trying to re-register with both an existing and a new key, the issue persists.

Solution:

We recommend following the steps outlined in a similar case to determine if the same bug is affecting your site. Please visit the following link to try the suggested workaround:

https://wpml.org/forums/topic/registering-site-2/#post-15688042.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Account Issues, Bug

This topic contains 1 replies, has 0 voices.

Last updated by Bigul 3 weeks, 1 day ago.

Assisted by: Bigul.

Author	Posts
August 21, 2025 at 2:00 pm #17337687
alexandreP-17	Background of the issue: I am trying to resolve an issue where the site key for WPML is not working anymore. I saw a message in WP admin saying it could not connect to wpml.org. I went on my account, copied the key, went back to WP admin, 'de-registered' the site, clicked on 'register', pasted back the existing key, and it was not working. I tried again with a new key, but it still didn't work. The issue can be seen at hidden link. Symptoms: The site key is not working, and WP admin shows a message that it could not connect to wpml.org. Despite trying both the existing and a new key, nothing works. Questions: Why is the site key not working? How can I resolve the connection issue with wpml.org?
August 21, 2025 at 5:37 pm #17338545
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Please also try the workaround suggested in the following ticket and make sure the bug exists or not. https://wpml.org/forums/topic/registering-site-2/#post-15688042 -- Thanks! Bigul