[Escalated to WPML Developers team] string translation overrides the source of the string itself in Flatsome

Hi,

Thank you for contacting WPML support!

It seems the issue you’re experiencing might be related to a known problem where translations of admin strings replace the original text after visiting the WordPress Customizer. You can find more details here: https://wpml.org/errata/admin-strings-replaced-by-translations-after-visiting-the-customizer/

As a workaround, please follow these steps:

1. **Backup Your Site**
Ensure you have a full site backup before proceeding to avoid any unintended changes.

2. **Edit the `wpml-admin-texts.class.php` File**
- Open the file located at `…/wp-content/plugins/wpml-string-translation/inc/admin-texts/wpml-admin-texts.class.php`.
- Locate line 214.

3. **Replace the Code**
Replace this line:

 $isAdmin = is_admin() && ! wpml_is_ajax();  

With this:

   $isAdmin = is_admin() && ! wpml_is_ajax() || ( isset($_REQUEST["wp_customize"]) && $_REQUEST["wp_customize"] == "on" ) || ( isset($_POST["screen_id"]) && $_POST["screen_id"] == "customize");  

If you encounter any issues or need further guidance while applying this workaround, please let us know, and we’ll assist you further.

Best regards,

Hello there

I see the string is showing correctly on the test site, is there any steps I should perform to replicate the issue?

Look forward to your reply.

Thanks

Hello there,

The issue is happening as your profile language is different then the original language, as a workaround please follow the below steps:

1. **Backup Your Site**
Ensure you have a full site backup before proceeding to avoid any unintended changes.

2. **Edit the `wpml-admin-texts.class.php` File**
- Open the file located at `…/wp-content/plugins/wpml-string-translation/inc/admin-texts/wpml-admin-texts.class.php`.
- Locate line 214.

3. **Replace the Code**

$isAdmin = is_admin() && ! wpml_is_ajax();

With this:

$isAdmin = is_admin() && !wpml_is_ajax() 
|| (isset($_REQUEST["wp_customize"]) && $_REQUEST["wp_customize"] == "on")
|| (isset($_POST["screen_id"]) && $_POST["screen_id"] == "customize")
|| (isset($_POST["action"]) && $_POST["action"] == "of_ajax_post_action");

I will also like to update you that, this is escalated to our developers, I will update you as soon as I will receive any feedbacks from the developers team.

Thanks

Hello there,

Yes, I understand. as mentioned earlier, I have escalated this to our developers already.

I will update you further when I have feedback from the developers.

Thanks

Hello there,

I don't have any update as of now. The ticket is still in our developers queue.

I will update you as soon as I will receive any further feedback.

Thanks