Skip to content Skip to sidebar

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun Mon Tue Wed Thu Fri Sat
9:00 – 18:00 9:00 – 18:00 9:00 – 18:00 9:00 – 18:00 9:00 – 18:00 - -
- - - - - - -

Supporter timezone: Asia/Yerevan (GMT+04:00)

This topic contains 24 replies, has 0 voices.

Last updated by uapcoS 2 hours, 17 minutes ago.

Assisted by: Christopher Amirian.

Author Posts
February 15, 2026 at 6:35 am #17823076

uapcoS

Translate is correct working

February 15, 2026 at 7:16 am #17823101

uapcoS

Why taking why anyone don't respond?

February 15, 2026 at 7:53 am #17823122

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hello and welcome to WPML support.

According to the screenshot you shared am I correct to assume that you want to translate:

Free delivery for orders over 4KD

If yes, please follow the steps below:

- Go to WordPress Dashboard > WPML > Strin Translation.
- Search for "Free delivery for order"
- If WPMNL finds the text translate it there.
- If not, please follow the steps below to make the text available:

https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#register-admin-and-setting-strings-for-translation

Also would you please provide the debug information so I can understand how your website is setup?

https://wpml.org/faq/provide-debug-information-faster-support/

Thanks.

February 15, 2026 at 8:27 am #17823133

uapcoS

here

February 15, 2026 at 8:32 am #17823149

uapcoS

i did translate all from String Translation but it's not working please fix i'm very tried

February 15, 2026 at 8:48 am #17823153

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hello and thank you for providing the debug information.

Just to let you know this is a ticket and not chat. So replies will take time.

Thank you for following the steps.

I tried to acces sthe website in Arabic:

hidden link

But it shows an error.

Would you please follow the steps below to show what the error is?

Would you please access your website files and edit the "wp-config.php" file in the root folder of your WordPress installation and add the code below to the file:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', true );

Please add the code above the line below:

/* That's all, stop editing! Happy blogging. */

For more information:
https://wpml.org/documentation/support/debugging-wpml/

The steps above will show the real error under the hood and I will understand why the attached error is showing for me when accessing the Arabic language.

Thanks.

Screenshot 2026-02-15 at 12.45.27 PM.png
February 15, 2026 at 9:05 am #17823172

uapcoS

Please Fix

February 15, 2026 at 9:09 am #17823173

uapcoS

sorry i can understand how to fix this problem

February 15, 2026 at 9:10 am #17823174

uapcoS

","how_to_get_credentials_url":"https://wpml.org/translation-service/poeditor/#retrieving-api-token","client_create_account_page_url":"https://wpml.org/translation-service/poeditor/#creating-a-poeditor-account","partner":false,"review_url":"https://wpml.org/submit-your-review/?parent_translation-service_id=1144568","uses_ate":false,"self_registered":false,"recommended_maximum_number_of_jobs_per_batch":0,"auto_refresh_project_options":false,"custom_fields":[{"label":"API token","name":"api_token","type":"text"}],"default_service":0,"translation_feedback":true,"feedback_forward_method":"manual","rankings":{"quality":0,"quality_ranking":0.0,"speed":0,"speed_ranking":0.0,"popularity":1,"popularity_ranking":2.58,"primary":0.0,"primary_ranking":2.58},"ratings":{"wpml_average_user_rating":0.0},"specializations":[],"countries":[],"certifications":[],"redirect_to_ts?":true},{"id":29,"name":"Pozena","description":"POZENA is a Polish localization and translation service with more than 20 years' experience adapting small to medium-size businesses to new language markets. It has more than 400 clients in 22 different countries. ","url":"https://wpml.org/go/pozena/","logo_url":"hidden link","logo_preview_url":"hidden link","project_details_url":"","add_language_pair_url":"","custom_text_url":"","select_translator_iframe_url":"","translator_contact_iframe_url":"","quote_iframe_url":"","has_translator_selection":false,"project_name_length":128,"suid":"3dbcaf177b3b8a0ffd38c4f077f17df7","doc_url":"https://wpml.org/translation-service/pozena/","notification":true,"tms":false,"has_language_pairs":true,"deadline":true,"oauth":false,"oauth_url":"","popup_message":"","how_to_get_credentials_desc":"A POZENA team member will email your unique API Token to you","how_to_get_credentials_url":"https://wpml.org/translation-service/pozena/#retrieving-api-token","client_create_account_page_url":"https://wpml.org/translation-service/pozena/#requesting-a-pozena-account","partner":true,"review_url":"https://wpml.org/submit-your-review/?parent_translation-service_id=1188291","uses_ate":false,"self_registered":false,"recommended_maximum_number_of_jobs_per_batch":0,"auto_refresh_project_options":false,"custom_fields":[{"label":"API token","name":"api_token","type":"text"}],"default_service":0,"translation_feedback":true,"feedback_forward_method":"api","rankings":{"quality":0,"quality_ranking":0.0,"speed":0,"speed_ranking":0.0,"popularity":1,"popularity_ranking":2.58,"primary":0.0,"primary_ranking":2.58},"ratings":{"wpml_average_user_rating":0.0},"specializations":[],"countries":[{"name":"Poland","code":"PL"}],"certifications":[],"redirect_to_ts?":false},{"id":103,"name":"Lengoo","description":"Lengoo is a large European platform for expert translations with an AI edge. Lengoo rethinks the concept of translation by uniting human creativity with the precision of AI for the highest quality, consistency, and fast results at an unbeatable price.","url":"https://wpml.org/go/lengoo/","logo_url":"hidden link","logo_preview_url":"hidden link","project_details_url":"","add_language_pair_url":"","custom_text_url":"","select_translator_iframe_url":"","translator_contact_iframe_url":"","quote_iframe_url":"","has_translator_selection":false,"project_name_length":128,"suid":"e10eca4deecddfa2957f68f5d2f71f28","doc_url":"https://wpml.org/translation-service/lengoo","notification":true,"tms":false,"has_language_pairs":true,"deadline":true,"oauth":false,"oauth_url":"","popup_message":"","how_to_get_credentials_desc":"","how_to_get_credentials_url":"","client_create_account_page_url":"","partner":true,"review_url":"https://wpml.org/submit-your-review/?parent_translation-service_id=2975467","uses_ate":false,"self_registered":false,"recommended_maximum_number_of_jobs_per_batch":0,"auto_refresh_project_options":false,"custom_fields":[{"label":"API token","name":"api_token","type":"text"}],"default_service":0,"translation_feedback":true,"feedback_forward_method":"api","rankings":{"quality":0,"quality_ranking":0.0,"speed":0,"speed_ranking":0.0,"popularity":1,"popularity_ranking":2.17,"primary":0.0,"primary_ranking":2.17},"ratings":{"wpml_average_user_rating":0.0},"specializations":[],"countries":[{"name":"Germany","code":"DE"}],"certifications":[],"redirect_to_ts?":false},{"id":59,"name":"memoQ","description":"memoQ is a leading collaborative translation technology provider delivering premium solutions to the translation industry.","url":"https://wpml.org/go/memoq/","logo_url":"hidden link","logo_preview_url":"hidden link","project_details_url":"","add_language_pair_url":"","custom_text_url":"","select_translator_iframe_url":"","translator_contact_iframe_url":"","quote_iframe_url":"","has_translator_selection":false,"project_name_length":128,"suid":"c6e1c5624529722f2bc138dcd0c63ee5","doc_url":"https://wpml.org/translation-service/memoq","notification":true,"tms":true,"has_language_pairs":true,"deadline":false,"oauth":false,"oauth_url":"","popup_message":"","how_to_get_credentials_desc":"Your translation provider will provide your memoQ Connection key and Connection url","how_to_get_credentials_url":"https://wpml.org/translation-service/memoq/#requesting-an-account","client_create_account_page_url":"https://wpml.org/translation-service/memoq/#requesting-an-account","partner":false,"review_url":"https://wpml.org/submit-your-review/?parent_translation-service_id=1403359","uses_ate":false,"self_registered":false,"recommended_maximum_number_of_jobs_per_batch":100,"auto_refresh_project_options":false,"custom_fields":[{"label":"Connection key","name":"api_key","type":"text"},{"label":"Connection url","name":"api_url","type":"text"}],"default_service":0,"translation_feedback":true,"feedback_forward_method":"manual","rankings":{"quality":0,"quality_ranking":0.0,"speed":0,"speed_ranking":0.0,"popularity":1,"popularity_ranking":1.33,"primary":0.0,"primary_ranking":1.33},"ratings":{"wpml_average_user_rating":0.0},"specializations":[],"countries":[],"certifications":[],"redirect_to_ts?":false},{"id":2,"name":"OPAL-Marketing","description":"OPAL-Marketing offers quality translation for both small and large websites. In-context review guarantees that all published content meets high standards and you can work with your favorite translation service or locate a translation service in the Cloudwords Marketplace.","url":"https://wpml.org/go/cloudwords/","logo_url":"hidden link","logo_preview_url":"hidden link","project_details_url":"hidden link{project_id}","add_language_pair_url":"","custom_text_url":"","select_translator_iframe_url":"","translator_contact_iframe_url":"","quote_iframe_url":"","has_translator_selection":false,"project_name_length":50,"suid":"b0a9c2513a2d679dfae1d5ec9846a0d5","doc_url":"https://wpml.org/translation-service/cloudwords/","notification":true,"tms":true,"has_language_pairs":false,"deadline":true,"oauth":false,"oauth_url":"","popup_message":"","how_to_get_credentials_desc":"Your API Token is located under \"Settings \u003eMy Account \u003e API\" tab on your Cloudwords account Dashboard","how_to_get_credentials_url":"https://wpml.org/translation-service/cloudwords/#connect-site","client_create_account_page_url":"hidden link","partner":false,"review_url":"https://wpml.org/submit-your-review/?parent_translation-service_id=703707","uses_ate":false,"self_registered":false,"recommended_maximum_number_of_jobs_per_batch":0,"auto_refresh_project_options":false,"custom_fields":[{"label":"API token","name":"api_token","type":"text"}],"default_service":0,"translation_feedback":true,"feedback_forward_method":"manual","rankings":{"quality":0,"quality_ranking":0.0,"speed":0,"speed_ranking":0.0,"popularity":1,"popularity_ranking":0.25,"primary":0.0,"primary_ranking":0.25},"ratings":{"wpml_average_user_rating":0.0},"specializations":[],"countries":[],"certifications":[],"redirect_to_ts?":true},{"id":82,"name":"Pseudo Translation Services","description":"This is a demo service for learning and practicing the WPML workflow for professional translation. To authenticate please use any string as an API Token.","url":"hidden link","logo_url":"hidden link","logo_preview_url":"hidden link","project_details_url":"","add_language_pair_url":"","custom_text_url":"","select_translator_iframe_url":"","translator_contact_iframe_url":"","quote_iframe_url":"","has_translator_selection":false,"project_name_length":128,"suid":"a31f833a7b129003abe76987b06c8e44","doc_url":"hidden link","notification":false,"tms":true,"has_language_pairs":false,"deadline":false,"oauth":false,"oauth_url":"","popup_message":"","how_to_get_credentials_desc":"","how_to_get_credentials_url":"","client_create_account_page_url":"","partner":false,"review_url":"","uses_ate":false,"self_registered":false,"recommended_maximum_number_of_jobs_per_batch":0,"auto_refresh_project_options":false,"custom_fields":[{"label":"API Key","name":"api_key","type":"text"}],"default_service":0,"translation_feedback":false,"feedback_forward_method":"manual","rankings":{"quality":0,"quality_ranking":0.0,"speed":0,"speed_ranking":0.0,"popularity":0,"popularity_ranking":0.0,"primary":0.0,"primary_ranking":0.0},"ratings":{"wpml_average_user_rating":0.0},"specializations":[],"countries":[],"certifications":[],"redirect_to_ts?":false}]

Screenshot 2026-02-15 at 12.10.04 PM.png
February 15, 2026 at 3:27 pm #17823676

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hello,

The communication log is not what I meant. The steps I mentioned is to enable the debug log on WordPress itself to see why the error happens on the Arabic version.

I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website.
It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore.

Make sure you set the next reply as private.

I will need both the WordPress Dashboard login and FTP conntection details so I can access the files to do the change to enable the debug info.

If you do not know how to get the FTP informatino you can ask your hosting service provider.

Thank you.

February 16, 2026 at 7:06 am #17824377

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hello and thank you for the information. Unfortunately, the login information for the WordPress dashboard in wordpress.com is not working and the username pass is wrong.

Would you please set the next reply a sprivate and give the correct login information?

But the FTP information worked and I managed to find the error log and the issue seems to be related to a timezone:

PHP Fatal error: Uncaught DateInvalidTimeZoneException: DateTimeZone::__construct(): Unknown or bad timezone (آسيا/الكويت) in /wordpress/core/6.9.1/wp-includes/script-loader.php:414

It seems that Asia/Kwait is translated in the wrong place. I will need the login information to be able to go to WordPress Dashboard > WPML > String translation and search for that timezone and make sure it is a copy of the timezone in English and not an Arabic translation.

I think that should fix the fatal error in Arabic and then I can address the shoping cart string translation.

Thanks.

February 16, 2026 at 7:42 am #17824428

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Thank you. I entered and now it needs me to enter a 9 digit number. Please check the screenshot attached

Screenshot 2026-02-16 at 11.42.07 AM.png
February 16, 2026 at 7:52 am #17824462

uapcoS

403781375

February 16, 2026 at 8:17 am #17824563

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

I used that number but unfortunately, it did not work (screenshot). I requested again. May I have the number?

You can send it to christopher.a@onthegosystems.com

Screenshot 2026-02-16 at 12.13.39 PM.png
February 16, 2026 at 8:40 am #17824679

uapcoS

253740301