[Resolved] Translation Basket Freezes

Hello,

this could happen since many of the pages were added for translation, which can require a lot of server resources.

To check what is causing the issue or which resources we need to increase please follow the next steps:

1) Open your browser and share if any console error:

Info: https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis

2) Please enable error logging that will save all errors in a file called debug.log, log file inside the /wp-content/ directory.

To do so, please add the following

define('WP_DEBUG', true);
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false);

Once you have added those lines to your wp-config.php file, please try and replicate the issue. Then go to your installation's wp-content folder and find the "debug.log" file that should've appeared by now (it will appear if it encounters an error in your server).

Then, upload that file into a storage platform of your choosing (Google Drive, Dropbox, etc) and send me the link (make sure it's set as "public" otherwise i won't be able to access its content) so i can download it and take a look at it, and determine where to go from there.

Let me know how it goes.

Thanks and regards,
Drazen

Hello,

I have made it private, also all links are only visible to you and WPML support.

Can you please try the next steps:

Please make a backup before proceeding.

1) Disable all other plugins except WPML plugins while using the WP default theme. Check if the issue exists.

2) Update PHP version to 7.0 or higher. Probably you will need to contact hosting support while talking with them ask if the server is using LIBXML 2.7.8. or higher.

3) Go to WPML → Support and click the Troubleshooting link. Run the options under cleanup section.

Please let me know how it goes.

Regards,
Drazen

Hello,

thanks for the reply.

Yes, unfortunately, you can not update PHP only on your website, it has to be done on the server.

You can translate it manually by disabling the WPML translation editor, but I will still like try a few things because this shouldn't be that big issue.

For example this method: https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/

Please make a backup before proceeding.

1) If you do not have any translation in progress (beyond those that are stuck), you can reset it by following the steps below:

- Click on the WPML > Support > Troubleshooting
- Scroll down and look at the "Reset professional translation state"
- Select the "I am about to stop any ongoing work done."
- Click on the "Reset professional translation state"

- On the WPML > Translation Management > Translation Jobs
- Cancel the desired translation

It should also clear your Translation basket.

2) If you still having the issue I would like to check it my self if possible.

In order to investigate this issue and to understand it better, I would need to access your website.

Please make a full backup of your site (files and database) and confirm it in your next reply.

I would need to access your site's wp-admin and FTP account. I have enabled the private username and password fields in your next reply.

I suggest you create a temporary user, set it as an administrator and then add those credentials in the fields mentioned above.

You can safely add your information into these fields. I would also need your permission to access the database as well.

Please let me know.

Thanks,
Drazen

Hello,

Great! Glad to hear your issue is now solved.

I will be closing this ticket and marking it as resolved.

All the best to you too 🙂

Regards,
Drazen