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This topic contains 2 replies, has 1 voice.

Last updated by Bobby 1 week ago.

Assisted by: Bobby.

Author Posts
November 14, 2025 at 10:11 am #17578176

peterJ-48

Background of the issue:
We suddenly started facing two issues today:

Symptoms:
1) Unable to connect the WPML site key.
2) Website is loading extremely slowly, affecting performance.

Questions:
How can I successfully connect the WPML site key?
What can be done to improve the website's loading speed?

November 14, 2025 at 11:32 am #17578705

peterJ-48

Hello,

Now that we’ve connected the site key, we’re still getting the error: “WPML plugin cannot connect to wpml.org” (see connection.jpg).

In Installer System Status, when we click the “Check now” button, both the WPML API server and Toolset API server show as disabled (see api.jpg).

Please also see the Installer Support log (see log.jpg).

Let me know if you need anything from my end.

log.png
connection.png
api.png
November 17, 2025 at 7:18 pm #17586028

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi there,

After reviewing this, it looks like there might be a firewall from the server side that is preventing our servers to connect with yours.

The wpml: cURL error 28: Operation timed out after 45009 milliseconds with 0 bytes received points to an overall slowdown, however, with the failing checks it points to a possible firewall blocking.

If possible, please verify that the firewall is not blocking and contact your hosting provider and ask them to whitelist the following domains:

wpml.org
cdn.wpml.org
api.wpml.org
api.toolset.com
cloudfront.net

Let me know your results, please.

Related Documentation:
https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/