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[Resolved] "Unable to parse data from service response." - WPML plugin update fails

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This topic contains 5 replies, has 3 voices.

Last updated by Mihai Apetrei 1 year, 7 months ago.

Assisted by: Mihai Apetrei.

Author Posts
October 10, 2023 at 5:31 am #14543965

amandaT-3

Tell us what you are trying to do?

Updating WPML plugins fails the same way on 4 (every) different sites registered to my WPML account.
There is no outstanding/unpaid billing.
Everything else on the sites works, including WPML. But WPML will not complete the updates.

After pressing update:

1. I am prompted to register WPML (despite never having to do this before for other updates)
2. I get my registration keys from my WPML account.
3. The key is rejected with the error message:
"Unable to parse data from service response."

Please could you advise me what to do?

Thanks for your help.

Screen Shot 2023-10-10 at 14.25.37.png
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October 10, 2023 at 5:59 am #14544241

mustafa-kemalA

i have the same problem, i cant register and cant update..

October 10, 2023 at 6:32 am #14544771

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there and thank you for reporting this!

I am escalating this to our Systems team and I will get back to you as soon as I have an update.

I'm leaving the ticket assigned to myself for now.

Thank you so much for your patience throughout the debugging process.

PS: Mustafa, can you also please open a new unique ticket?

Mihai Apetrei
October 10, 2023 at 8:47 am #14547525

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

I am back. Thank you for your patience. Can you please try again now?

If the issue is resolved, can you also please mark this ticket as resolved, too?

Thank you!

Mihai
October 11, 2023 at 5:04 am #14554863

amandaT-3

Thanks for your kind reply. Unfortunately the problem is not resolved.
The key now links each site to the WPML account and each site is displayed as registered with WPML.

But the WPML plugin updates fail.
I have tried using the Check again link in the Updates page, and the Check for Updates in the WPML section. Updates to install appear in the Updates page. But installation fails.

On each site I get the same sort of error message:
"An error occurred while updating WPML Multilingual CMS: Download failed. Forbidden"
"An error occurred while updating WPML String Translation: Download failed. Forbidden"

Please see the screenshot for the interface message.
If you could possibly suggest any thing else?

Thanks for your help.

Screen Shot 2023-10-11 at 13.59.00.png
Screen Shot 2023-10-11 at 13.50.51.png
October 11, 2023 at 3:34 pm #14560627

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there.

I think that issue was a different one that happened this morning in regards to downloading the files.

Please try again - it should not happen anymore as my colleagues told me.

I will be waiting for your confirmation.

Mihai
October 12, 2023 at 4:45 am #14562391

amandaT-3

Hello Mihai,

Thank you getting back to me.
Yes, you're right. Happily the updates have now worked on all sites and the issue is resolved.
Thanks again for your help.
All the best,
Amanda