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This topic contains 16 replies, has 2 voices.

Last updated by Riffaz 4 years, 6 months ago.

Assisted by: Riffaz.

Author Posts
December 15, 2020 at 5:26 am #7665351

janR-43

User using Elementor. so there is no shortcode. so making the field understandable in https://wpml.org/documentation/support/language-configuration-files/ is not possible.

user will get back to us with the staging site

December 15, 2020 at 6:19 am #7665629

Riffaz

Hi,

You can get back to us here when you are ready.

Regards,

December 15, 2020 at 6:28 am #7665657

janR-43

Hi there,

On the demo site I created a page called "WPML Test" with the content that causes issues.
You can replicate the issue by doing this:
1. WPML > Translation Management
2. Select the page WPML Test
3. Click on "Add selected content to translation basket"
4. Click on "Translation Basket" after the page reloaded.

I am looking forward to your feedback.

Best regards,

Jan

December 15, 2020 at 8:28 am #7666083

Riffaz

Hi,

Thank you for this.
Our developers are checking this now.
I will get back to when we find the cause of this.

Regards,

December 17, 2020 at 9:16 am #7683691

janR-43

Thank you! I look forward to the feedback!

December 20, 2020 at 8:16 am #7702925

Riffaz

Hi,

Now it works fine in test site: hidden link
We did not do anything.
Could you please check again after updating all your WPML plugins on your site.
If you still see the issue please create a temporary admin user and let us know the username and password in the next private reply.

Regards,

December 22, 2020 at 8:53 am #7714337

janR-43

Hey Riffaz,

Thank you for your feedback. Unfortunately, the issue is still persisting, even on your test environment. I recorded a short video showing it. You can access it here (it is unlisted on Youtube and only accessible through this link): hidden link

Thank you for your help!

Best regards,

Jan

December 22, 2020 at 9:14 am #7714515

Riffaz

Hi Jan,

Thank for the video. We are checking this again.
I'll update you soon again.
Thank you for your patience.

Merry Christmas 🎄

Regards,

December 23, 2020 at 11:58 am #7723647

Riffaz

Hi,

We found a bug that if we use the word "Lebensmittelverarbeitung" anywhere we see the issue.
Even if you add this to default Gutenberg text block we see the issue.
Our developer team is working for this.
If you do not use the word "Lebensmittelverarbeitung" you can proceed with no issue.
If you still want to use the same word you have to wait for the fix. We will let you know once find it.

Regards,

December 23, 2020 at 12:46 pm #7723963

janR-43

Hi Riffaz,

Thank you for the update. That's what I call a weird bug!
We will need to use the word, so we are going to wait for the update.

Thank you again.

Best regards,

Jan

December 24, 2020 at 5:42 am #7728063

Riffaz

Sure, I'll update to you once we find the solution/fix for this.

Regards,

January 29, 2021 at 3:28 am #7957803

janR-43

Hey Riffaz,

I hope you are well. It has been over a month since we both identified the issue and I was wondering if there is a fix for it yet? We are patient but did not expect it to take this long.

Thank you.

Best regards,

Jan

January 31, 2021 at 4:13 am #7969855

Riffaz

Hi,

Our developers are still working on it and this will be included in future updates.
We do not have ETA yet for this.
This is a rare case.
I will update you soon once this is included in the updates.

Regards,

March 15, 2021 at 9:59 am #8309303

janR-43

Hey Riffaz,

I hope you are well. Today marks 3 months since we brought up the issue. There still has not been an update to fix this. I really do not want to sound pushy, but I expected more given that the license comes with "Support".

Without being able to translate this page, we are stuck and eventually forced to use another plugin (which is crazy, given that we have translated everything else with WPML).

I know you said that you do not provide an ETA on updates, but would it be possible to involve one of the developers in this topic and perhaps get a temporary fix without an official update?

Thank you.

Best regards,

Jan

March 24, 2021 at 11:25 am #8388701

Riffaz

Hi,

This was included in Translation Management 2.10.5
Please update and test.
If you still see the same issue please open a new chat/ticket

Regards,