URGENT - Problem in exporting files from prod

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Supporter timezone: Asia/Jerusalem (GMT+02:00)

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Last updated by Itamar 1 week, 2 days ago.

Assisted by: Itamar.

Author	Posts
January 7, 2026 at 2:59 pm
mattC-19	We’re currently experiencing issues exporting files from production, which we need to provide to the translation agency for the French translation. Here is Alessandro’s explanation of the problem: “We are encountering a blocking error in the IT>FR translation workflow via WPML: When selecting even a single Italian article to translate from WPML > Translation Dashboard (hidden link), we receive a very generic error (screenshot 1). I also checked the network requests and can see that on the server side, WPML encounters a 500 error (screenshot 2). I tried searching online for references, and it seems that most of the time the issue can be caused by an incorrect license or server configuration in general: https://wpml.org/forums/topic/sending-for-translation-failed-an-error-occurred-while-sending-the-translation/ https://wpml.org/forums/topic/sending-for-translation-failed-3/ https://wpml.org/forums/topic/sending-jobs-to-translation-failed/ It is recommended to check the error log or to enable the debug mode for more details - but of course i can't do it. From a log visible in the backend (hidden link), I could only notice that there seems to be an error with the site key (screenshot 3). (the errors' timing matches with my tries) https://wpml.org/forums/topic/api-error-missing-resource-no-sitekey-found-for-this-website/ I cannot verify the WPML license key or its settings, as I cannot find the plugin in the list of installed plugins – probably because we are running a multisite setup. I tested the same procedure on develop and encountered the same error. These are the same steps I followed to create and export Spanish translation jobs a few months ago, so something must have changed in the meantime”.
January 7, 2026 at 9:29 pm #17710749
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, To find out more details on why you are unable to translate content when sending it from the Translation Dashboard, please proceed with the following. Please share the WordPress debug log (not WPML debug information). You can find instructions on this page: https://wpml.org/documentation/support/debugging-wpml/. Or proceed as follows: To enable WordPress debug log, open your wp-config.php file and look for define('WP_DEBUG', false); Change it to: define('WP_DEBUG', true); // Enable Debug logging to the /wp-content/debug.log file define('WP_DEBUG_LOG', true); // Disable display of errors and warnings define('WP_DEBUG_DISPLAY', false); @ini_set('display_errors', 0); After this, repeat the action that causes the problem on your site — send content for translation from the Translation Dashboard. In this case, the errors will be saved to a debug.log log file inside the /wp-content/ directory. Then please share the errors with us. If debug.log was already active, please share only the error you encountered during your test to keep the log concise and avoid unrelated errors. Thanks, Itamar.