Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 2 replies, has 1 voice.

Last updated by Kor 4 minutes ago.

Author Posts
January 12, 2025 at 4:45 pm #16586156

henrikR-17

Background of the issue:
I added a new menu item in Appearance -> Menus and used WP Menus Sync. After adding the new menu item and synchronizing, I noticed an issue. Link to a page where the issue can be seen: hidden link

Symptoms:
WP Menus Sync wants to add an item which has already been there for years. I expected to see nothing new to synchronize on WP Menus Sync, but instead, I got 'Add item' which has already been there for years.

Questions:
Why does WP Menus Sync want to add an item which has already been there for years?

January 12, 2025 at 4:51 pm #16586206

henrikR-17

Maybe the problem is that the 'Email Encoder - Protect Email Addresses' plugin is incompatible with WPML. But as long as you don't give me a compatible plugin with the same functionality, I cannot disable a plugin which I regard as a security plugin.

January 15, 2025 at 4:54 pm #16598417

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for contacting WPML support. I apologize for the delayed response. While one of my colleagues will address this ticket shortly, let me assist you in the meantime.

Based on the screenshot you shared, it seems you’ve added a new item to the menu. Using the menu sync feature is indeed the recommended approach to translate the newly added menu item into the navigation menus of your translated languages. The menu sync displaying previously added items is likely for reference purposes.

If you prefer an alternative method to translate navigation menus, you can find other options here https://wpml.org/documentation/getting-started-guide/translating-menus/ .

Additionally, the plugin you mentioned, Email Encoder - Protect Email Addresses, is unlikely related to the issue. Its primary function is to safeguard your site's email addresses from spam bots, email harvesters, and other automated tools.