[Resolved] "WooCommerce Multilingual and Multicurrency" plugin overrides payment method

Hi there,
Thanks for contacting WPML support.

First of all, sorry for the late reply due to a higher workload on the weekend.

Kindly note that the "WooCommerce Iyzico Pazar" plugin is not listed on the WPML compatibility list for the plugins - https://wpml.org/plugin/. This means that our compatibility team has not tested it yet, so it could be a compatibility issue.

I couldn't see the installment options on the test site, is this because "WooCommerce Multilingual" enabled there?

Please try the following and let us know the results:

1. Increase the WordPress Memory Limit. According to your Debug.info, the WP memory limit needs to be increased. PHP memory is fine, but WordPress uses 40Mb as default. Minimum requirements for WPML is 128Mb. (Kindly check this page https://wpml.org/home/minimum-requirements/)

You can increase it by adding the following code in your wp-config.php file, right before the /* That’s all, stop editing! Happy publishing. */ line:

/** Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M' );

2. Switch the theme to one of the default WP themes like Twenty Twenty-one

3. If the issue persists, please provide us with the WordPress debug.log, this will allow us to see if any PHP errors are being produced. More Info: https://wordpress.org/support/article/debugging-in-wordpress/

To enable it, open your wp-config.php file and look for:

define('WP_DEBUG', false);

And change it to:

define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
// Disable display of errors and warnings which is recommended on a live site.
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors',0);

Then try to reproduce the issue and check if any errors were saved to the debug.log log file inside the /wp-content/ directory.

If you can paste your debug.log to https://pastebin.com/ and provide me that link, it would be great!

Kind regards,
Mohamed

Hi,

The debug.log file doesn't show any errors, only some warnings. I would need to request temporary access (WP-Admin and FTP) to the development site so I can investigate this issue further.

Your next answer will be private, which means only you and I have access to it.

❌ Please backup your database and website before providing us with access details ❌

✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if needed. This is also a reason the backup is critical.

✙ I would also need your permission to take a local copy of your site to debug the issue without affecting your live site.

If you don't see the form below, please don't add your credentials as they will be publicly exposed:
hidden link

Privacy and Security when Providing Debug Information for Support:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Thanks for your cooperation

Hi,
Thanks for your patience!

Our developers found that a simple workaround is not enough for this case, this is because the plugin is a bit complex.

Please contact the iyzibaazar authors and share the issue with them, also kindly ask them to join our Go Global program.

Then our compatibility team can work with them to fix this issue. They can apply using this link: https://wpml.org/documentation/support/go-global-program/

With the collaboration of the author, it might be easier to solve this issue.

Kind regards,
Mohamed

Hi,

Since Mohamed is off today, I will replace him here in the forum. I hope this is OK for you.

The GoGlobal program is between our compatibility team and the plugin authors, so they will handle the issue.

We will update you once we have an update on the case.

Thanks for your understanding

Best regards,
Osama