WooCommerce order confirmation email sent in wrong language

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client needed to resend order details to a customer, but the email was sent in the main language of the website (Spanish) instead of the language in which the order was made (English).
Solution:
We explained that the emails sent to clients should be in the language of the order, and the emails received by the website admin should be in the language set in their profile. We recommended ensuring that all WPML plugins and add-ons are updated to the latest version, which at the time was 4.6.10, to benefit from the latest bug fixes and improvements. We provided a link to check the latest versions and instructions for updating:

Updating WPML

We also reminded the client to backup their database before proceeding with the update.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If after checking the known issues and confirming that you have the latest versions of themes and plugins the problem persists, we highly recommend opening a new support ticket for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception, WCML

This topic contains 1 reply, has 2 voices.

Last updated by Andrey 8 months ago.

Assisted by: Andrey.

Author	Posts
April 16, 2024 at 4:20 pm #15527211
Florencia-2	I need to resend the order details to my client. My website main language is Spanish, but my client made the order in the English version of my website. When I go to the order and click on "Email order details to customer", the email is sent in Spanish. Why is that? Is that because MY admin panel is in Spanish (meaning, do I have to switch to English myself before sending the email)
April 16, 2024 at 7:20 pm #15528161
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for contacting WPML support. The emails your clients receive should be in the language of the order, and the emails you receive should be in the language set in your profile. You need to make sure that the WPML plugin and add-ons are updated to the latest version, 4.6.10, to benefit from the latest bug fixes and improvements. You can check the latest released versions under "My Account -> Downloads" on this site. Instructions to update can be found here: http://wpml.org/faq/install-wpml/ Please remember to backup your database before you proceed.