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This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing a conflict between the WPML plugin and the WooPayments payment system, which prevents customers from making payments, follow these steps to diagnose and potentially resolve the issue.
Solution:
1. Create a staging site with a copy of your production site.
2. Deactivate all plugins, including WPML ones.
3. Activate a default WordPress theme, such as Twenty Twenty.
4. Enable WordPress debug mode as described in this guide: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/
5. Reactivate the WPML plugins, WooCommerce, WooCommerce Multilingual, and WooPayments.
6. If the issue disappears, reactivate your theme and then other plugins one by one to identify the culprit.
7. Monitor and share any fatal errors from the debug.log file in the wp-content folder.

Please note that this solution might be outdated or not applicable to your specific case. If these steps do not resolve your issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 1 replies, has 0 voices.

Last updated by Carlos Rojas 4 weeks ago.

Assisted by: Carlos Rojas.

Author Posts
June 12, 2025 at 4:44 pm

francescog-43

Background of the issue:
I am trying to use the WooPayments payment system, but it is not working due to a conflict with the WPML plugin. This issue is preventing my customers from making payments.

Symptoms:
The WooPayments payment system is not functioning because of a conflict with the WPML plugin.

Questions:
How can I resolve the conflict between WooPayments and WPML?
What steps should I take to fix the payment system issue?

June 12, 2025 at 5:32 pm
June 18, 2025 at 9:33 am #17145399

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hello,
My name is Carlos, and I will continue working on this ticket.

Please create a staging site with a copy of the production site and follow these steps to isolate the cause of the problem:
- Deactivate all plugins, including the WPML ones
- Activate a default WordPress theme, like Twenty Twenty
- Activate the WordPress debug mode as described in this guide: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/
- Activate the WPML plugins, Woocommerce, Woocommerce Multilingual, and Woopayments
- If the issue disappeared, start by activating the theme and then the rest of the plugins, one by one, until the issue appears again and you find the culprit.
- Share any fatal errors that might appear in the debug.log file located within the wp-content folder

Looking forward to your message.