WordPress Impreza

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to properly translate their knowledge base, specifically the left menu and the main help page, which still displays in German. Additionally, two categories incorrectly appear in Dutch on the German page.
Solution:
First, ensure that the client provides administrator access to their site for further troubleshooting. Confirm if the client is using the 'Knowledge Base for Documents and FAQs' plugin by Echo Plugins, which is compatible with WPML. If so, we recommend following the guide on setting up WPML with this plugin, available here: https://www.echoknowledgebase.com/documentation/setup-wpml-for-knowledge-base/. For issues specifically related to translating the WordPress menu, refer to our guide here: https://wpml.org/documentation/getting-started-guide/translating-menus/.

If these resources do not resolve the issue or if the solution becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

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Tagged: Compatibility

This topic contains 4 replies, has 0 voices.

Last updated by ralfA-3 1 week, 1 day ago.

Assisted by: Itamar.

Author	Posts
February 2, 2026 at 1:50 pm
ralfA-3	We want to translate our knowledge base and can't figure out how to do that properly. We already managed to translate articles. But the menue on the left, is still in German. And there ist also a main help page with all different categories and we can't figure out, how to translate it: hidden link We think, it's because of the knolwledge base plugin. Two categories appear in Dutch on our German page and we have no idea how to remove them. I hope you can help. Thanks in advance.
February 2, 2026 at 3:29 pm #17784523
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, Please correct the security issue and grant me access to your site. I'm enabling a private message for the following reply. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - - Please back up the site files and database before providing us access. -- -- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.-- Regards, Itamar.
February 2, 2026 at 3:51 pm #17784637
ralfA-3	Hey there, you should now have access to out login page. Our admin just put your IP adress on out whitelist, let me know, if its works.
February 3, 2026 at 11:22 am #17787127
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, I can access your site now, but you gave me access with a user account that doesn't have enough privileges. Please see the attached screenshot. I need administrator user access. Please change my user to be an administrator. Additionally, please elaborate on the problem of translating the knowledge base items and send some screenshots. Additionally, I have found out that the Knowledge Base for Documents and FAQs by Echo Plugins is officially compatible with WPML: https://wpml.org/plugin/knowledge-base-for-documents-and-faqs/. Is this the plugin you are using? If so, please follow their guide on working with WPML: hidden link. They also state the following in the above link: "If you have questions or need help with WPML related to KB and its articles and categories, please contact KB support." You also mentioned a problem with the menu. I'm not yet sure where this problem is and where I can see it. Meanwhile, please check our guide on translating WordPress menus to see if it helps in your case: https://wpml.org/documentation/getting-started-guide/translating-menus/. Regards, Itamar.
February 10, 2026 at 11:12 am #17808414
ralfA-3	Hi Itamar, thank you so much. The guide really helped me. Almost everything works (yay!), except one thing. The URL translation of the article-links isn't translated completely. Our main page: studiolution.com/hilfe -> NL: studiolution.com/nl/help/ BUT articels: hidden link -> the word "hilfe" is not translated to "help" This is the case for every article. Any idea how to fix this? Thanks in advance 🙂
February 10, 2026 at 4:13 pm #17810350
ralfA-3	I figuered it out. Thank you! 🙂