Background of the issue:
I am trying to translate content on my site hidden link using WPML. Initially, I tried the 'Translate myself' option, but it didn’t work. I then purchased additional translation credits for the automatic translation service.
Symptoms:
I am receiving a pop-up message: 'WPML cannot send some of the content to translation.'
Questions:
Why am I unable to send some content to translation even after purchasing translation credits?
How can I resolve the issue with the WPML translation service not working as expected?
I followed the previous instructions and updated the wp-config.php file.
Then, as the second step, I also modified the code starting from line 28 in the QueryFilter.php file.
However, the issue still hasn’t been resolved.
However, my website is not using the WooCommerce plugin.
I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
While checking the debug info, I see that the WordPress Memory Limit is below the requirements. The minimum requirements are 128M, but we do recommend 256M and the debug information of your site shows it set to 40M. Please check this link for more details https://wpml.org/home/minimum-requirements/.
You can increase it by adding the following code in your wp-config.php file, right before the /* That’s all, stop editing! Happy publishing. */ line:
I followed your suggestion and updated the wp-config.php file. The memory limit change is now reflected in the backend, as shown in the screenshot.
However, I’m still unable to proceed with the translation.
As for FTP access, we’re using SFTP, and our IT specialist is currently looking for the password.
In the meantime, is there anything else I can do or any additional information I can provide to help you better understand and resolve the issue?
At this stage, FTP access isn’t required. You can just share your WordPress admin access first. If further investigation is needed, I’ll request FTP and any additional details then.
Thanks for your reply. It seems to work when I try to send a page for translation, as shown in the attached screenshot. Which page is not working for you?
It still doesn’t work. The Indonesian template wasn’t translatable at first, so I created a new one specifically for the Indonesian version.
However, after adding it, I’m unable to assign it to any specific “main menu” in the menu options.
Thanks for your reply. I've checked, and you cannot translate it using the Translation Management. The header is encoded as shown in this screen recording hidden link and the only way to translate the header is to translate it manually as shown in the screen recording. Could you try?
Thank you for your reply, Kor.
I’ve tried it — the desktop version has been updated, but the mobile menu hasn’t been translated.
Could you please help take a look? Thank you!
Hi Kor, thank you — my issue is resolved.
But I’d like to ask: on the mobile version, can the language switcher only be adjusted in that specific backend section?
Is there a way to remove or disable the white bar at the bottom?
Or is it possible to place the language switcher icon inside the mobile menu instead?
New threads created by Kor and linked to this one are listed below:
Thanks for your reply. I'd like you to know that our support policy allows us to take care of only one issue per ticket.
Continuing with one issue per ticket helps not only supporters to focus on one issue at once, but also enables other users to find solutions to their questions faster.
