This thread is resolved. Here is a description of the problem and solution.
Problem:
The client ordered 200,000 translation credits for use on a specific website but was unable to find all the credits in the backend. Only a small number of translations appeared to have been processed, and there was difficulty in transferring or properly allocating the remaining credits to the correct destination.
Solution:
We discovered that the site had been moved, resulting in the creation of a new organization. We resolved the issue by merging the old organization with the new one, which should now reflect the correct allocation of translation credits.
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Last updated by 1 month, 1 week ago.
Assisted by: Andreas W..
