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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported an issue where it seemed that translation jobs were stuck or not updating properly in the WPML Translation Management system.
Solution:
We checked the WPML > Translation Management > Jobs and confirmed that there were no jobs "in progress"; all jobs were marked as completed. We also manually opened the translation editor for the pages, verifying that each was at 100% completion and that there were no issues with saving the translations. It appears that clearing the cache might have resolved the issue, as the client suggested.

If you're experiencing similar issues, we recommend trying to clear your site's cache and then check the status of translation jobs in WPML > Translation Management > Jobs. If the problem persists, please visit our support forum for further assistance. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 5 replies, has 0 voices.

Last updated by corneliusG-2 3 weeks ago.

Assisted by: Andreas W..

Author Posts
July 5, 2025 at 2:42 pm #17203985

corneliusG-2

Background of the issue:
I am trying to translate a page on my website, hidden link, but the translation process never completes.

Symptoms:
The translation process keeps spinning and does not finish. The message 'English: in progress never finishes' is displayed.

Questions:
Why does the translation process keep spinning and not finish?
How can I resolve the issue of the translation not completing?

July 5, 2025 at 11:22 pm #17204367

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

It seems the minimum requirements on the server are not met:
https://wpml.org/en/home/minimum-requirements/

Could you please increase the WordPress memory limit (WP Memory Limit) to at least 256 MB? WPML requires at least 128 MB.
Your current values ​​are:

PHP Memory Limit 256 MB
WP Memory Limit 40 MB

To do this, you need to connect to your website's server and open the wp-config.php file in a text editor. The file is located in the WordPress root directory.

Add this code to the wp-config.php file to increase WordPress's memory:

define ('WP_MEMORY_LIMIT', '256M');

Add this just before this comment:

// That's all, stop editing! Happy blogging.

The current values ​​can be viewed under WPML > Support > WordPress.

These settings can be restricted directly by your hosting provider. Therefore, I recommend contacting them and asking them to change them directly if the changes are not applied immediately.

If adjusting the limit will not solve the issue, please let me know. Also, if you need assistance with adjusting the limit, I will be glad to help you.

Best regards,
Andreas

July 6, 2025 at 8:40 am #17204718

corneliusG-2

Hi Andreas, thanks for the replay but that was the first I did. But it did not help.
Can I give you access to the site so you can check?

Best regards
Cornelius

July 8, 2025 at 8:22 am #17212410

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

I would like to offer to take a closer look and request temporary access (wp-admin and FTP) to the website to investigate the issue further.

You can find the required fields below the comments section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.

IMPORTANT
Please be sure to back up your website and database before granting us access.
If you can't see the "wp-admin / FTP" fields, your post and website credentials will be set to "PUBLIC." DO NOT publish the data unless you see the required wp-admin / FTP fields.

The private reply form looks like this:
hidden link

Click "I still need assistance" the next time you reply.

Video:
hidden link

Please note that we are required to request this information individually on each ticket. We are not permitted to access any credentials that were not specifically submitted on this ticket using the private response form.

Best regards,
Andreas

July 8, 2025 at 12:45 pm #17213917

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

According to WPML > Translation Management > Jobs, there is currently no job "in progress". All jobs are completed.

Anyhow, I currently saw an arrowed circle for the page "Ansigtskirurgi". I opened the translation editor, which was at 100% and I had no issue with saving the translation.

I did the same for various other pages without issues.

---

Could you please name me an exact example where I can see the issue?

- title
- post type
- permalink (original content)

July 10, 2025 at 9:40 am #17222820

corneliusG-2

Looks like it does work now, no idea what happened, I cleared some caches maybe that's it. Anyway thanks.

July 10, 2025 at 9:40 am #17222821

corneliusG-2

Looks like it does work now, no idea what happened, I cleared some caches maybe that's it. Anyway thanks.