Background of the issue:
I have translated the knowledge base on my WordPress site using WPML. However, the links on the left side of the Categories lead to a 404 error on the translated page, while they work fine on the original. I have cleared all caches and updated the link scan in the settings. The issue can be seen here: hidden link
Symptoms:
The translated FAQ page shows a 404 error when clicking on the Categories links, instead of displaying the expected information.
Questions:
Why do the translated page links lead to a 404 error?
How can I resolve the 404 error on the translated page?
I investigated this issue on your site, but the only way I could make this work is by adding this slug to the Portuguese categories /knowledge-base/category/. Please check that it is working now. Is it a good solution for you?
If not, then please tell me how you created this sidebar with all the links to the knowledge base categories?
I did not receive an email. I am unsure if this is a suitable solution, as switching between languages from Portuguese (PT) to English (ENG) results in a 404 error in the sidebar. What do you think, and what is the best way forward?
We might be facing a new problem that has not yet been reported in the Knowledge Base for Documents and FAQs.
We need to replicate this issue on a fresh WordPress installation. Then I'll be able to escalate it to our compatibility team. To achieve this, I created a test website with a clean WordPress installation. You can access it through this link:
hidden link
With this link, you'll be directly logged in.
Could you please install the Knowledge Base for Documents and FAQs plugin and see if the issue is replicable on a clean WordPress installation?
Please configure WPML as it is set on your site (just the basic configurations needed to replicate the issue are sufficient).
Please also make sure that you are installing the latest version of the plugin.
When everything is finished and you can replicate the problem, please let us know.
Important! Do not import your site to the test site. We must replicate the problem on a fresh, clean WordPress installation.
Please note that my weekend is Friday-Saturday, and I'll be able to continue to check this issue and help you on Sunday.
I am closing the ticket. The response to the issue was unclear regarding what the issue was and how it would be permanently resolved. I have also shared the issue with our hosting and theme support teams. They have resolved the problem, and everything appears to be working as it should. I want to thank you for your support and assistance in resolving the issue, and I wish you a great day.
Kind regards,
Ivo
Hi,
In the other support topic, I see there are some problems with the PT knowledge base category pages. I noticed that while this link did not work for example - hidden link this link did work - hidden link The difference is the category base, it worked with "category" but not with "categoria". I thought it was this setting here - hidden link but if I change it to "knowledge-base/categoria" it does not save and reverts to how it was.
But what seems to have fixed the problem was clearing the WPML cache here - hidden link which has set the correct PT slug - hidden link As a result, now the PT knowledgebase page seems to work. Could you please test it as well?
