I have critical error in my website when I'm trying to translate via WooCommerce Multilingual & Multicurrency. When I'm translating via default page everything is ok. Also when I go WPML > Translations I get same error page.
Welcome to the WPML support forum. I will do my best to help you to resolve the issue.
This may be a compatibility issue. Please share with us the WordPress debug.log(not WPML debug information) for collecting more details on this. Refer to the following pages for instructions
To enable the WordPress Debug log, open your wp-config.php file of site root and look for define('WP_DEBUG', false);. Change it to:
// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
In this case, the errors will be saved to a debug.log log file inside the */wp-content/* directory. Please do the steps to reproduce the bug and check if you are getting any errors or warnings related to WPML in the log file.
If you can paste your debug.log to http://pastebin.com/index.php and provide me that link it would be great! (This is the cleanest way because sometimes the logs are long and create a complete mess of discussion).
So this may be a compatibility issue. Have you removed any languages in the past?
Please tries the following troubleshooting steps after a full site backup{mandatory} and make sure the issue exists or not.
1) Go to WPML>>Support page, click on the Troubleshooting link (blue link in the middle of the page)
2) On the Troubleshooting page, please click on the following options in the *Clean up* section. Wait for confirmation of processing after each one.
- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Set language information
- Fix WPML tables collation
- Assign translation status to duplicated content
- Fix terms count
- Fix post type assignment
- Cleanup and optimize string tables
Thank you for the updates. Just to make sure, does it happens with Product posts only? A couple of requests for tracking this.
1) Please fill the private details fields after a full site backup. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information sharing policies.
2) Please allow me to make a duplicator copy of your site using the Duplicator plugin(https://wordpress.org/plugins/duplicator/) for debugging the issue on my local server. So we can troubleshoot the issue without affecting your live site.
Thank you for the login information. I made a copy of the site now, we will debug it further locally and get back to you as early as possible. Please wait.
After the update, there seems to be no difference. When I navigate to WooCommerce > WooCommerce Multilingual & Multicurrency > Products and attempt to duplicate the English page for "Microsoft Windows Server Standard 2019" into Philippines English, I encounter an error. This issue also arises with any .ph product that hasn't been translated.
I had another round of testing in my local copy and also on your site. But unable to reproduce the issue exactly. Please check the following screencast for more details.
hidden link
So please log in as a different user and check whether the bug is reproducible or not.
Also, it is only happening while translating or duplicating a product to the Philippines language, am I correct?
Thank you for the feedback. This looks like an exception. We had an almost similar bug in the past and it is fixed by updating the database. Please check the following ticket for more details.
This requires escalation to our developers. One more request. Please share the Username of the user who had this fatal error. I am enabling the private option for the next reply.
Please try the following steps after a site backup and make sure you are getting the expected results or not.
1) Visit WPML>>Translation Management>>Translators
2) Remove the current Translator
3) Refresh the page
4) Add the user as Translator again
5) Try to translate the Product post into the Philippines language
