I'm trying to translate an image for CZ language but the translated image is not showing up on the live site

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to see the translated image for one of the translated language on the live site.
Solution:
We found that the issue was related to the Redis Object Cache plugin. We recommend flushing the Redis Object Cache to resolve the problem. After performing this action, the translated image should appear correctly. If you're experiencing this issue, we suggest trying the following steps:
1. Go to the Redis Object Cache plugin settings in your WordPress dashboard.
2. Click on the 'Flush Cache' button to clear the cache.
3. Check your live site to see if the translated image is now displaying.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If after trying these steps the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket with us. You can reach the WPML support forum here.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 13 replies, has 3 voices.

Last updated by Laura 1 year, 4 months ago.

Assisted by: Laura.

Author	Posts
January 31, 2024 at 11:06 am #15248581
Jan Himmighofen	I'm trying to translate an image for CZ language but the translated image is not showing up on the live site
January 31, 2024 at 12:00 pm #15248991
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Can you let us know if the issue is there after the updates?
February 9, 2024 at 10:44 am #15285150
Jan Himmighofen	Hi, we have now updated all WordPress, theme and plugin files, but the translated image is still not showing up on the page. The original image is showing hidden link
February 9, 2024 at 5:37 pm #15287205
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Hi, I can see the image on the page (see screenshot) or am I looking at the wrong place? If it's the correct page and you still don't see the image, please clear your browser's cache
February 12, 2024 at 11:44 am #15292886
Jan Himmighofen	Hi, this is the right page and place, but the image is the original image and not showing the translated image. This is the translated image as set in WPML Media Translations hidden link
February 12, 2024 at 12:13 pm #15293066
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Can you please provide me your site's credentials?
February 12, 2024 at 3:54 pm #15294034
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	I'm connecting from Italy and I'm getting messages about 2FA not being configured
February 13, 2024 at 3:24 pm #15298601
Jan Himmighofen	Can you please try again now?
February 14, 2024 at 11:08 am #15301581
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	I would need to disable the theme to get the code, but doing that triggers a fatal error.
February 14, 2024 at 12:04 pm #15301888
Jan Himmighofen	Hi, please let us know before you disable themes! It did cause a critical error and we are now working to restore the site. What code do you need and how can we help you get it?
February 14, 2024 at 2:31 pm #15302947
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Yes, you are right. I should have asked before disabling the theme and I'm sorry. I need to see the Divi code for that page and the fastest way to do so is to disable Divi and check the page again. The issue is likely related to missing XML and I need to see the page structure.
February 14, 2024 at 3:44 pm #15303359
Jan Himmighofen	Missing XML can be seen without disabling the theme. What xml do you think is missing and we can take a look?
February 15, 2024 at 2:15 pm #15307672
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	I don't know what is missing exactly, because I don't know what is the shortcode. I can try to reproduce the issue in a Sandbox but it will take a while
February 15, 2024 at 4:01 pm #15308556
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	I did some tests and found the problem was with the Redis Object Cache plugin. I flushed it and the image now appears correctly, can you confirm?
February 16, 2024 at 4:19 pm #15312502
Jan Himmighofen	Great, thank you it seems to be working now!