[Closed] log in

Hello,

I’m contacting you regarding a mistake I made during the purchase of WPML licenses.

Unfortunately, I entered incorrect email addresses when creating my account(s), which resulted in two purchases linked to emails that I cannot access properly.

The incorrect email addresses used were:
• cynthia&l@fermedescapucines.be
• cynthia@fermedescapucines.be

As a result, I made two purchases:
• December 16 – PayPal transaction ID: 1JP24919JM701752P
• December 17 – PayPal transaction ID: 5DF07527Y55773155

I am unable to log into these accounts to manage or cancel the subscriptions.

Since then, I have created the correct WPML account with the proper email address and company details, and this is the account I would like to keep and use going forward.

My request is the following:
• cancel and refund the two purchases linked to the incorrect email addresses
• close or delete the corresponding accounts if possible
• keep only my correct account active

If needed, I can of course provide PayPal payment confirmations or any additional information.

Thank you very much for your help, and sorry for the inconvenience caused by this mistake.

Kind regards,
Cynthia