One Template is not applied to a product page translated with WPML

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing an issue where a template is not applied to a product page translated with WPML using Elementor Pro, even though it works with other templates.
Solution:
We recommend the following steps to resolve this issue:
1. Edit the original product and make a minor change (e.g., add a space in the product title).
2. Click the update button to trigger an update for the translation. This change should turn the pencil icon into a circled arrow icon.
3. Edit the translation using the Advanced Translation Editor and complete it.
After these steps, the template from the original product should also apply to the translated product.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at WPML support forum.

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Tagged: ATE

This topic contains 6 replies, has 2 voices.

Last updated by Itamar 1 year ago.

Assisted by: Itamar.

Author	Posts
June 16, 2024 at 6:55 am #15742281
lamineD	Background of the issue: One template is not applied to a product page translated with WPML. I use Elementor Pro Symptoms: One template is not applied to a product page translated with WPML. I use Elementor Pro and it works with all others templates. Questions: How to fix it?
June 16, 2024 at 3:24 pm #15742698
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, Can you please confirm you follow our guide on how to work with Elementor? https://wpml.org/documentation/plugins-compatibility/elementor/#translating-elementor-templates Also, please let me know if you use WPML's Translation Editor to translate the templates and products. Please also send me a link and screenshot where I can see this problem. Thanks, Itamar.
June 16, 2024 at 6:42 pm #15742940
lamineD	Hi, Yes, I did because it works for all other products. FR : hidden link EN : hidden link Regards
June 17, 2024 at 12:38 pm #15745378
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, Please check the following. A. If the product needs to be updated. If so, then update it and see if the problem is solved. B. If not solved, then please check if, by mistake, this product had been updated with the Elementor editor. This also could have caused this problem. Regards, Itamar.
June 17, 2024 at 1:15 pm #15745735
lamineD	Hi, it doesn't fix it. i cans hare access to stagging site. Regards
June 17, 2024 at 1:31 pm #15745907
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - - Please backup the site files and database before providing us access. -- -- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.-- Regards, Itamar.
June 18, 2024 at 11:28 am #15748703
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, and thanks for the access details. Here is what I've done on the staging site to correct this problem. 1. I edited the original product and made a small change. (I just added a space in the title of the product.) 2. I clicked the update button. This triggered an update for the translation. The pencil icon changed to a circled arrow icon. 3. I edited the translation with the Advanced Translation Editor and completed it. The template from the original product is now also applied to the translated product. Please see the attached screenshot. Please do the same on your production site. Regards, Itamar.
June 18, 2024 at 11:55 am #15748768
lamineD	Hi Itamar, it works now, thanks for your support. Regards