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Tagged: Custom Work, Not WPML issue
This topic contains 14 replies, has 0 voices.
Last updated by ahmedH-37 2 days, 9 hours ago.
Assisted by: Paweł Halicki.
| Author | Posts |
|---|---|
| April 14, 2026 at 1:52 pm #17968850 | |
 ahmedH-37 |
Check this page : hidden link I'm not able to see ''FR'' in the language switcher, but when we're in the french page (hidden link), we do see both languages. Also, how can i translate the URL for this page : hidden link ? It's not updating when I change the slug in the advanced editor. I'm also trying to find how to translate the sections of the ''my-account'' like ''distributor-zone'' and the rest, and the main message ''From your account dashboard you can view your distributor zone, manage your wishlist, and edit your password and account details.'' Thanks! |
| April 14, 2026 at 4:41 pm #17969629 | |
 Paweł Halicki Supporter |
Hello, I’ll be happy to assist with all of your questions.
It looks like the products may not be properly linked - when I switch to French, I can only see one product that allows switching between languages. I’ll be able to verify this more thoroughly once I have access.
Changing the "my-account" page for the French language should be possible by editing the "Slug" value for that page in the given language. To do this, I locate the page in the given language and open it for editing - in the right-hand menu, there is a "Slug" field that I can modify. If this is not working as expected, I will need to request access to investigate the cause.
Regarding the translation of missing elements - to fully understand the issue, I will need access to the environment. For now, it appears that these strings may come from the theme and require scanning in order to be translated: - Select the theme (some themes consist of multiple parts, such as parent and child themes - in that case, both should be scanned) and click "Scan" I will mark my next message as private - please provide access to the environment there, so I can assist you further. Kind regards, |
| April 15, 2026 at 11:19 am #17971075 | |
|
ahmedH-37 |
I just finished translated the products, brochures and distributor resources now. I'm facing a few issues. First, in the product, the '' Product Table'' and the ''Long Description'' custom fields are not being translated at all. My second issue is that I need to manually modify the PDFs in the brochures and the distributor ressources, but the link is not editable in the advanced editor, I'm not seeing any fields at all there. If I'm switching to the WordPress editor, I also can't edit the file because it's ''locked" by the ACF translation settings, which I already know are okay as this is always how we set them up for translations. |
| April 15, 2026 at 11:44 am #17971184 | |
|
ahmedH-37 |
Ok I was able to set to ''translate'' that field instead of ''copy'' for the PDF so it's fine but i'm still having issues translating the rest of the product custom fields. |
| April 15, 2026 at 5:22 pm #17972131 | |
|
Paweł Halicki Supporter |
Hello, After logging into your environment, I can confirm that the behavior differs from what is expected. I have installed Duplicator and created a backup, which I will use to analyze the root cause of the issue. As soon as I identify the cause of any of the reported problems, I will keep you updated. Kind regards, |
| April 16, 2026 at 4:36 am #17972667 | |
|
ahmedH-37 |
Ok, we need the site to be launched in french for friday, please make it a priority, |
| April 16, 2026 at 5:45 pm #17975214 | |
|
Paweł Halicki Supporter |
Hello, I can see that some progress has been made, so I’d like to ask for confirmation of the items and whether anything has been missed. Additionally, to unblock the most critical parts, I’m focusing first on issues related to content. ---
I understand that after translation, the elements are now displaying correctly? - hidden link ---
I can see that this part has already been translated correctly. - hidden link ---
- - hidden link When I open the product, I can see that the “download PDF button” is translated (Voir la fiche produit), but the PDF itself is still in English. - go to: PDF Brochure / All PDF Brochure ---
- hidden link Can I ask for details, the content seems to be translated - maybe it's some other screen --- Now I'm starting to debug the causes of problems with translating some links - at first glance it looks like some plugin is causing a compatibility problem (in a clean environment the link is translated) - so I'm looking for the cause inside the code. Best regards and please give me details, |
| April 17, 2026 at 10:58 am #17976555 | |
|
ahmedH-37 |
Hey Pawel. Here are the replies to your questions in the same order, I've also added a few other things that we haven't been able to locate for translation: 1. Product archive: The english and french product pages are now both linked correctly through the language switcher. We haven't done anything specific to fix this though. 2. Product custom fields: The '' Product Table'' and the ''Long Description'' custom fields appear translated in your example, but the product tables are still not fully translated in all products. Look at this one for example, we're just seeing 1 table: - hidden link 3. For the PDF, we figured it out, it's good now. I had to go in the Custom Fields translation - show system fields - and set it to translate after setting the translation mode to expert for that field group 4. Other things that are not being translation - ''my-account'' slug in french should be ''mon-compte'' and the sub-section ''my-account/distributor-zone'' should be ''mon-compte/espace-distributeur'' |
| April 17, 2026 at 12:30 pm #17976826 | |
|
ahmedH-37 |
Also, this page appears in english but we can see that the translation did work in the advanced editor. hidden link |
| April 17, 2026 at 5:51 pm #17977386 | |
|
Paweł Halicki Supporter |
Hello, Thank you very much for the detailed response — today I went through and diagnosed all the cases. Here’s a list of what I was able to determine:
in that case I consider it resolved - for now
It seems there is a problem when there are many tables, I see that the data is sent correctly to ATE, but then it can no longer read it correctly (usually it only reads part of it) - I am still looking for a workaround for this problem
Super! I consider it resolved
Deactivating Permalink Manager Lite solved my linking problems – but I realize it might be necessary. My question is: can it be deactivated, and does it have any necessary functionality? I could try to "overwrite changes" made by Permalink Manager Lite, but then we might find ourselves in a conflict situation - hence my question.
After deactivating `Permalink Manager Lite`, I went to this page in French, and on the top bar I clicked "edit" - which took me to the ATE screen where I could translate the link --- I'm waiting for your feedback to fix the remaining issues. In the meantime, I'm diagnosing problem number 2. Best regards. |
| April 20, 2026 at 6:49 am #17979414 | |
|
ahmedH-37 |
Hi Pawel, yes, we need to have that plugin activated to do some custom permalinks. The most urgent thing now is the tables not being translated, do you have an ETA ? Thanks! |
| April 20, 2026 at 11:18 am #17980559 | |
|
Paweł Halicki Supporter |
Hello, I’m currently finishing work on a fix related to URLs and Permalink Manager. Since we cannot deactivate this plugin, I need to ensure that the current configuration is functioning correctly. > Product custom fields: The "Product Table" and the "Long Description" I will do my best to have a fix ready today - or at least a working workaround. --- If I may have missed any other blockers besides these two, please let me know. Kind regards, |
| April 20, 2026 at 2:45 pm #17981585 | |
|
ahmedH-37 |
Hi Pawel, so we fixed the permalink plugin issues ourselves. One part was fixed by deactivated it for everything else than products (it was needed for the products permalink only), and the distributor zone was created in a php snippet that we edited. As of now the only left issue, is the one with the missing translations of the tables. |
| April 20, 2026 at 3:01 pm #17981623 | |
|
ahmedH-37 |
Our developper found the solution to translating the tables. The issue was also related to a code snippet we had for this. Thank you for your time. |
| April 20, 2026 at 4:05 pm #17981741 | |
|
Paweł Halicki Supporter |
Hello, Thank you for the update - it’s great news that all blockers have been resolved. On our side, I will escalate the compatibility issue with “Permalink Manager Lite” that occurred in your scenario. Best regards and have a nice day, |