Random pages of my site are opening the clasic editor instead of ATE (follow up - solution did not w...

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This topic contains 18 replies, has 0 voices.

Last updated by Kor 5 hours, 25 minutes ago.

Assisted by: Kor.

Author	Posts
October 1, 2025 at 11:19 am
Jorge Rodriguez	Background of the issue: I am trying to resolve an issue with the Advanced Translation Editor (ATE) in WordPress. When I attempt to open ATE to update transaltions, the WordPress editor opens instead of the ATE. I have tried different recommendded solutions with no luck. The settings are right and I have tried to fix it by selecting the middle icon (WPML translation) in individual pages, it does not work. Symptoms: Random pages of my site are opening the wordpress editor instead of the ATE. I expected the ATE to open, but instead, the WordPress page opens. Questions: Why are random pages opening the WordPress editor instead of the ATE? How can I ensure the ATE opens instead of the WordPress page?
October 1, 2025 at 1:31 pm #17449035
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've tested it and I'm able to edit the translations using the Advanced Translation Editor without issues as shown in the attached screen recording. hidden link This is the test page that I'm using hidden link
October 1, 2025 at 5:33 pm #17449827
Jorge Rodriguez	Hello Kor. It is the second one out of those two (— ACL Rehabilitation Acute Management After Surgery \| Parent Page: Courses) or this one hidden link You do not need to click on edit, when clicking the wheel for any language, you can see that the ATE does not open, but the WP page
October 2, 2025 at 4:54 pm #17452776
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Could you please grant me full administrative access to your Website? Also, I need your permission to deactivate 3rd party plugins.
October 3, 2025 at 8:43 am #17453869
Jorge Rodriguez	We have set up a copy of the live site here, for you to test: env-physioplus-wpmlstaging.kinsta.cloud Same user logins
October 3, 2025 at 10:13 am #17454050
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Could you please grant me full administrative access to your staging Website? I can't seem to check the plugin/theme.
October 3, 2025 at 1:08 pm #17454492
Jorge Rodriguez	You should be able to access now, sorry.
October 3, 2025 at 4:20 pm #17455050
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. It looks like ATE is not able to identify your Website. Could you please generate a new sitekey https://wpml.org/account/sites/ for this domain ? hidden link Then, share your sitekey with me here and I will recheck.
October 4, 2025 at 6:25 am #17455630
Jorge Rodriguez	24d512393d
October 6, 2025 at 6:49 am #17458280
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Not sure why the site is down today when I checked. Could you share FTP access here for this site hidden link so that I could check why it's down?
October 6, 2025 at 8:10 am #17458608
Jorge Rodriguez	It should work now
October 6, 2025 at 10:37 am #17459677
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Ok, could you please try now on your staging site and let me know if you can open the Advanced Translation Editor?
October 6, 2025 at 11:48 am #17459970
Jorge Rodriguez	I have tried with the page I shared with you the other day and it seems to have the same behaviour still (it opens the WordPress page) hidden link
October 6, 2025 at 11:54 am #17460305
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Could you try accessing it from the backend editor? It seems to work when I tested it hidden link
October 6, 2025 at 12:08 pm #17460430
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. It seems to work fine when I tested it hidden link . Could you try clearing your browser cache or try logging in using my login credentials?